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FF29, 30now crash everyday. Reinstalled WINDOWS still crash.

Posted

It's a few weeks already. Every single day I have multiple crashes. In fact now I have to type in notepad in case firefox crash suddenly.

I thought it was flash and another addon but no. Due to some reason I reinstalled windows and it still crashes. Now my firefox is 30 beta with only adblock plus and flash active. I read somewhere to disable hardware acceleration but it didn't help. I've been using firefox since I don't even remember, 0. something?? This is the first time I'm seriously considering change. Please, please help.


Submitted Crash Reports Report ID Date Submitted 4734912a-3f3b-4b16-bc96-c7ce169ff2fa 5/3/2014 12:05 AM bp-7e33f86f-7880-4c52-81da-d2d782140503 5/2/2014 11:59 PM bp-1a9cfb9b-40f1-4949-a845-b32b92140502 5/2/2014 3:35 AM bp-c594ead1-dbd2-4466-a817-ea1992140502 5/1/2014 11:39 PM bp-03690885-3e43-4f7a-a1f6-7a5222140502 5/1/2014 9:49 PM bp-7bc39222-25ae-4dd6-86d9-017dd2140502 5/1/2014 9:42 PM 84e53a4c-2db0-4562-b32b-a80f84daa9d2 5/1/2014 9:16 PM bp-7a653189-0797-4d52-aa01-b563e2140502 5/1/2014 9:13 PM bp-e3c182ba-6fc8-407b-bdc8-5c7a42140501 4/30/2014 11:02 PM bp-5c18feff-34da-41ee-aaf3-70c1c2140430 4/29/2014 10:31 PM bp-ea409f81-5747-4389-820c-f95fa2140429 4/29/2014 2:38 AM bp-9fb55881-0e91-47f2-a671-13fc32140429 4/29/2014 2:17 AM bp-1088bb06-62ea-41de-b5b2-6d10a2140429 4/29/2014 2:17 AM bp-69e5a59b-0e19-4617-a23d-fb9c52140428 4/27/2014 9:59 PM bp-fb878fa1-0ea7-45cf-95d7-450f32140427 4/27/2014 12:46 PM bp-dc2c5fdd-7ee0-440a-984e-da8cd2140427 4/27/2014 12:44 PM bp-94c518ef-e659-4e85-b144-029fa2140427 4/27/2014 12:44 PM bp-697d71dd-0422-4678-80fc-29de62140427 4/27/2014 12:36 PM bp-343618ff-0191-483d-a2ec-93d562140427 4/27/2014 9:09 AM bp-fce88d8a-40c6-4584-9be3-e26132140427 4/27/2014 8:43 AM

It's a few weeks already. Every single day I have multiple crashes. In fact now I have to type in notepad in case firefox crash suddenly. I thought it was flash and another addon but no. Due to some reason I reinstalled windows and it still crashes. Now my firefox is 30 beta with only adblock plus and flash active. I read somewhere to disable hardware acceleration but it didn't help. I've been using firefox since I don't even remember, 0. something?? This is the first time I'm seriously considering change. Please, please help. Submitted Crash Reports Report ID Date Submitted 4734912a-3f3b-4b16-bc96-c7ce169ff2fa 5/3/2014 12:05 AM bp-7e33f86f-7880-4c52-81da-d2d782140503 5/2/2014 11:59 PM bp-1a9cfb9b-40f1-4949-a845-b32b92140502 5/2/2014 3:35 AM bp-c594ead1-dbd2-4466-a817-ea1992140502 5/1/2014 11:39 PM bp-03690885-3e43-4f7a-a1f6-7a5222140502 5/1/2014 9:49 PM bp-7bc39222-25ae-4dd6-86d9-017dd2140502 5/1/2014 9:42 PM 84e53a4c-2db0-4562-b32b-a80f84daa9d2 5/1/2014 9:16 PM bp-7a653189-0797-4d52-aa01-b563e2140502 5/1/2014 9:13 PM bp-e3c182ba-6fc8-407b-bdc8-5c7a42140501 4/30/2014 11:02 PM bp-5c18feff-34da-41ee-aaf3-70c1c2140430 4/29/2014 10:31 PM bp-ea409f81-5747-4389-820c-f95fa2140429 4/29/2014 2:38 AM bp-9fb55881-0e91-47f2-a671-13fc32140429 4/29/2014 2:17 AM bp-1088bb06-62ea-41de-b5b2-6d10a2140429 4/29/2014 2:17 AM bp-69e5a59b-0e19-4617-a23d-fb9c52140428 4/27/2014 9:59 PM bp-fb878fa1-0ea7-45cf-95d7-450f32140427 4/27/2014 12:46 PM bp-dc2c5fdd-7ee0-440a-984e-da8cd2140427 4/27/2014 12:44 PM bp-94c518ef-e659-4e85-b144-029fa2140427 4/27/2014 12:44 PM bp-697d71dd-0422-4678-80fc-29de62140427 4/27/2014 12:36 PM bp-343618ff-0191-483d-a2ec-93d562140427 4/27/2014 9:09 AM bp-fce88d8a-40c6-4584-9be3-e26132140427 4/27/2014 8:43 AM

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0

Application

  • Firefox 30.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0
  • Support URL: https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7800 Series
  • adapterDescription2: Intel(R) HD Graphics 4000
  • adapterDeviceID: 0x6819
  • adapterDeviceID2: 0x0162
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterRAM: 2048
  • adapterRAM2: Unknown
  • adapterVendorID: 0x1002
  • adapterVendorID2: 0x8086
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 4-17-2014
  • driverDate2: 9-9-2013
  • driverVersion: 14.100.0.0
  • driverVersion2: 10.18.10.3304
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7800 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140428174145
  • browser.startup.homepage_override.buildID: 20140428174145
  • browser.startup.homepage_override.mstone: 30.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 30.0
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1399037938
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npbattlelog: 0
  • plugin.state.npesnlaunch: 0
  • plugin.state.npesnsonar: 0
  • plugin.state.npfoxitreaderplugin: 0
  • plugin.state.npintelwebapiipt: 0
  • plugin.state.npintelwebapiupdater: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1398610076

Misc

  • User JS: No
  • Accessibility: No
user669794 59 solutions 672 answers

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

See also

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

Hello, '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes). ''(If you're using an added theme, switch to the Default theme.)'' If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item:<br> [[Image:FirefoxSafeMode|width=520]]<br><br> If Firefox is not running, you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) ''Once you get the pop-up, just select "'Start in Safe Mode"'' [[Image:Safe Mode Fx 15 - Win]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' See also *http://mzl.la/MYlG5D When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you.
jscher2000
  • Top 10 Contributor
8758 solutions 71658 answers

Helpful Reply

Safe Mode also disables the JavaScript compilers, so even if your extensions are minimal, it's worth trying for a lengthy period of time to see whether it is more stable.

Are there particular sites or kinds of documents that trigger the most frequent crash signature, the one involving "SelectorMatches"? When I read the bug reports that have been filed about that kind of crash, it seems to be related to applying styles to deeply nested documents, which I would expect to be pretty rare, but if they happen to be common on a site important to you, that might explain why you keep hitting that issue over and over.

In terms of losing input on websites, an extension like Lazarus Form Recovery might be useful: https://addons.mozilla.org/en-us/fire.../lazarus-form-recovery/.

Safe Mode also disables the JavaScript compilers, so even if your extensions are minimal, it's worth trying for a lengthy period of time to see whether it is more stable. Are there particular sites or kinds of documents that trigger the most frequent crash signature, the one involving "SelectorMatches"? When I read the bug reports that have been filed about that kind of crash, it seems to be related to applying styles to deeply nested documents, which I would expect to be pretty rare, but if they happen to be common on a site important to you, that might explain why you keep hitting that issue over and over. In terms of losing input on websites, an extension like Lazarus Form Recovery might be useful: [https://addons.mozilla.org/en-us/firefox/addon/lazarus-form-recovery/].

Question owner

Just crashed again, from safemode

The crash reason is always EXCEPTION_ACCESS_VIOLATION_WRITE or READ

https://crash-stats.mozilla.com/report/index/db229849-41db-4720-abbf-cc3272140503

Just crashed again,''' from safemode''' The crash reason is always EXCEPTION_ACCESS_VIOLATION_WRITE or READ https://crash-stats.mozilla.com/report/index/db229849-41db-4720-abbf-cc3272140503
guigs 1072 solutions 11697 answers

Hi Afya, There are a few features that are not disabled in Safe Mode: extensions, themes and hardware acceleration. ^ jscher said this already, sorry for repetition.

Even though acceleration is off? D2write and Layers - do not even show up in the crash report. It also looks like one of the rams are unknown, are your drivers up to date? Upgrade your graphics drivers to use hardware acceleration and WebGL

Please also try a http://www.memtest.org/ if it is not just one site.

Hi Afya, There are a few features that are not disabled in Safe Mode: extensions, themes and hardware acceleration. ^ jscher said this already, sorry for repetition. Even though acceleration is off? D2write and Layers - do not even show up in the crash report. It also looks like one of the rams are unknown, are your drivers up to date? [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] Please also try a [http://www.memtest.org/] if it is not just one site.