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I can't access google but i can access every other site. I have this problem in all the browsers. Can somebody please help?

Posted

Hi.

I can't access google in any browser ( Chrome, Explorer,Firefox). It just does not load. But i don't have any problem with any other sites. Actually i could even access google just yesterday.

I've tried deleting the cookies, installing anti-malware softwares, i cleared the cache, i cleared all the history etc... I basically tried everything that was proposed on previous questions but nothing helps.

I would really appreciate it if someone could help. Thank you.

Hi. I can't access google in any browser ( Chrome, Explorer,Firefox). It just does not load. But i don't have any problem with any other sites. Actually i could even access google just yesterday. I've tried deleting the cookies, installing anti-malware softwares, i cleared the cache, i cleared all the history etc... I basically tried everything that was proposed on previous questions but nothing helps. I would really appreciate it if someone could help. Thank you.

Chosen solution

INDY1391:

Is your problem fixed? If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • Google Update
  • 5.1.30214.0
  • McAfee MSS+ NPAPI Plugin
  • Picasa plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • iTunes Detector Plug-in
  • WildTangent Games App V2 Presence Detector
  • NPWLPG

Application

  • Firefox 28.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
  • Support URL: https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Freemake Video Converter Plugin 1.0.0 (fmconverter@gmail.com) (Inactive)
  • Norton Toolbar 2014.7.0.43 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 12.2.0.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6520G
  • adapterDescription2:
  • adapterDeviceID: 0x9647
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 10-12-2011
  • driverDate2:
  • driverVersion: 8.901.3.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6520G Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
  • browser.startup.homepage_override.buildID: 20140314220517
  • browser.startup.homepage_override.mstone: 28.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 28.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
dileepkumars1 0 solutions 4 answers

Helpful Reply

Try to access google.com through the below ip. 1.) http://74.125.225.81 2.) http://74.125.225.84 3.) http://74.125.225.82 4.) http://74.125.225.80 5.) http://74.125.225.83

If this resolves your problem, check the DNS settings.

Try to access google.com through the below ip. 1.) http://74.125.225.81 2.) http://74.125.225.84 3.) http://74.125.225.82 4.) http://74.125.225.80 5.) http://74.125.225.83 If this resolves your problem, check the DNS settings.

Question owner

It works, thank you very much.

It works, thank you very much.
Moses
  • Moderator
459 solutions 3607 answers

Chosen Solution

INDY1391:

Is your problem fixed? If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.

INDY1391: Is your problem fixed? If you have not already, please mark this thread as solved by marking the solution.<br> This will help other users experiencing similar problems find help faster and more efficiently.
cor-el
  • Top 10 Contributor
  • Moderator
17481 solutions 157964 answers

What malware scanners did you use?

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

What malware scanners did you use? Do a malware check with several malware scanning programs on the Windows computer.<br> Please scan with all programs because each program detects different malware.<br> All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *HitmanPro 3 - SurfRight:<br>http://www.surfright.nl/en/hitmanpro/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked