X
Tap here to go to the mobile version of the site.

منتدى الدعم

Cannot access my.yahoo.com

Posted

Recently my.yahoo.com changed. I can access it on my android browser, but not on FF. FF keeps saying the site is trying to redirect in a way that will never end (or similar). Any idea what to do?

Thanks Mitch

Recently my.yahoo.com changed. I can access it on my android browser, but not on FF. FF keeps saying the site is trying to redirect in a way that will never end (or similar). Any idea what to do? Thanks Mitch

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

More Information

Moses
  • Moderator
459 solutions 3607 answers

Helpful Reply

Hey Mitch,

my.yahoo.com loads fine for me. Can you take a look at this and see if it resolves your issue?

You also might want to clear the cookies only for that site. Follow the steps below:

  • Firefox button > Tools > Privacy > Remove individual cookies
  • Remove the yahoo cookies.
Hey Mitch, my.yahoo.com loads fine for me. Can you take a look at this and see if it resolves your issue? *http://kb.mozillazine.org/The_page_is_not_redirecting_properly You also might want to clear the cookies only for that site. Follow the steps below: *Firefox button > Tools > Privacy > Remove individual cookies *Remove the yahoo cookies.

Question owner

Sorry, I was not clear. The problem in on my phone, using FF for android. On my phone I can access the website if I use the stock android browser, or chrome. Not FF though. I have cleared the cache and all data, and uninstalled and reinstalled. Still not working.

Sorry, I was not clear. The problem in on my phone, using FF for android. On my phone I can access the website if I use the stock android browser, or chrome. Not FF though. I have cleared the cache and all data, and uninstalled and reinstalled. Still not working.
Moses
  • Moderator
459 solutions 3607 answers

Oh, okay.

Can you shoot over your troubleshooting information by going to about:support and clicking copy raw data to clipboard then pasting it here?

This information will list all of your extensions, modified preferences etc.

Oh, okay. Can you shoot over your troubleshooting information by going to about:support and clicking ''copy raw data to clipboard'' then pasting it here? This information will list all of your extensions, modified preferences etc.

Helpful Reply

From my phone?

From my phone?
guigs 1072 solutions 11697 answers

makman, yes troubleshooting information can be accessed from Firefox for Android by navigating to [about:support]

makman, yes troubleshooting information can be accessed from Firefox for Android by navigating to [about:support]

Question owner

Here you go, thanks:

{ "application": { "name": "Fennec", "version": "28.0.1", "userAgent": "Mozilla/5.0 (Android; Mobile; rv:28.0) Gecko/28.0 Firefox/28.0", "supportURL": "http://support.mozilla.org/1/mobile/28.0.1/Android/en-US/"; }, "crashes": { "submitted": [], "pending": 0 }, "modifiedPreferences": { "browser.cache.disk.capacity": 204800, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.smart_size_cached_value": 143360, "browser.search.suggest.enabled": true, "browser.startup.homepage_override.mstone": "28.0.1", "extensions.lastAppVersion": "28.0.1", "network.cookie.prefsMigrated": true, "storage.vacuum.last.index": 0 }, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 1, "windowLayerManagerType": "OpenGL", "windowLayerManagerRemote": true, "adapterDescription": "Model: DROID RAZR, Product: XT912_verizon, Manufacturer: motorola, Hardware: mapphone_cdma, OpenGL: Imagination Technologies -- PowerVR SGX 540 -- OpenGL ES 2.0 build 1.9.RC2@2139099", "adapterVendorID": "Imagination Technologies", "adapterDeviceID": "PowerVR SGX 540", "adapterRAM": "", "adapterDrivers": "", "driverVersion": "OpenGL ES 2.0 build 1.9.RC2@2139099", "driverDate": "", "webglRenderer": "Imagination Technologies -- PowerVR SGX 540", "info": { "AzureCanvasBackend": "skia", "AzureSkiaAccelerated": 1, "AzureFallbackCanvasBackend": "none", "AzureContentBackend": "cairo" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10.3", "version": "4.10.3" }, "NSS": { "minVersion": "3.15.5 Basic ECC", "version": "3.15.5 Basic ECC" }, "NSSUTIL": { "minVersion": "3.15.5", "version": "3.15.5" }, "NSSSSL": { "minVersion": "3.15.5 Basic ECC", "version": "3.15.5 Basic ECC" }, "NSSSMIME": { "minVersion": "3.15.5 Basic ECC", "version": "3.15.5 Basic ECC" } }, "userJS": { "exists": false }, "extensions": [] }

Here you go, thanks: { "application": { "name": "Fennec", "version": "28.0.1", "userAgent": "Mozilla/5.0 (Android; Mobile; rv:28.0) Gecko/28.0 Firefox/28.0", "supportURL": "http://support.mozilla.org/1/mobile/28.0.1/Android/en-US/"; }, "crashes": { "submitted": [], "pending": 0 }, "modifiedPreferences": { "browser.cache.disk.capacity": 204800, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.smart_size_cached_value": 143360, "browser.search.suggest.enabled": true, "browser.startup.homepage_override.mstone": "28.0.1", "extensions.lastAppVersion": "28.0.1", "network.cookie.prefsMigrated": true, "storage.vacuum.last.index": 0 }, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 1, "windowLayerManagerType": "OpenGL", "windowLayerManagerRemote": true, "adapterDescription": "Model: DROID RAZR, Product: XT912_verizon, Manufacturer: motorola, Hardware: mapphone_cdma, OpenGL: Imagination Technologies -- PowerVR SGX 540 -- OpenGL ES 2.0 build 1.9.RC2@2139099", "adapterVendorID": "Imagination Technologies", "adapterDeviceID": "PowerVR SGX 540", "adapterRAM": "", "adapterDrivers": "", "driverVersion": "OpenGL ES 2.0 build 1.9.RC2@2139099", "driverDate": "", "webglRenderer": "Imagination Technologies -- PowerVR SGX 540", "info": { "AzureCanvasBackend": "skia", "AzureSkiaAccelerated": 1, "AzureFallbackCanvasBackend": "none", "AzureContentBackend": "cairo" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10.3", "version": "4.10.3" }, "NSS": { "minVersion": "3.15.5 Basic ECC", "version": "3.15.5 Basic ECC" }, "NSSUTIL": { "minVersion": "3.15.5", "version": "3.15.5" }, "NSSSSL": { "minVersion": "3.15.5 Basic ECC", "version": "3.15.5 Basic ECC" }, "NSSSMIME": { "minVersion": "3.15.5 Basic ECC", "version": "3.15.5 Basic ECC" } }, "userJS": { "exists": false }, "extensions": [] }
kbrosnan
  • Moderator
582 solutions 3847 answers

It is an issue with Yahoo's website.

I have opened a request with our mobile site compatibility team. They are unable to directly fix the issue. However they will contact the site administrators to request a fix.

https://bugzilla.mozilla.org/show_bug.cgi?id=993143

It is an issue with Yahoo's website. * Firefox asks for the my.yahoo.com site * Yahoo says it moved to m.yahoo.com/myyahoo * Firefox asks for the m.yahoo.com/myyahoo site * Yahoo says it moved to my.yahoo.com * repeat until Firefox gives up because Yahoo servers are creating a loop I have opened a request with our mobile site compatibility team. They are unable to directly fix the issue. However they will contact the site administrators to request a fix. https://bugzilla.mozilla.org/show_bug.cgi?id=993143

Question owner

Thanks for the reply. Why doesn't this happen with my other mobile browsers?

Mitch

Thanks for the reply. Why doesn't this happen with my other mobile browsers? Mitch
kbrosnan
  • Moderator
582 solutions 3847 answers

Only Yahoo knows what their server code is. Though it is likely the result of poorly designed user agent sniffing.

Only Yahoo knows what their server code is. Though it is likely the result of poorly designed [http://en.wikipedia.org/wiki/User_agent#User_agent_sniffing user agent sniffing].