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منتدى الدعم

mozilla support password reset fails

Posted

I had old account RichardBollinger with email <e-mail removed>. My old password did not meet your new restrictions. Also, I could not use it to log in. Multiple password resets also failed. I would get the link and click on it. Then change my password. Then try to use in to login. No dice. Please delete that account as it has become corrupted. I will continue with this one. Please fix this problem before I run out of email addresses.

I had old account RichardBollinger with email <!-- richard.bollinger@ieee.org --> <e-mail removed>. My old password did not meet your new restrictions. Also, I could not use it to log in. Multiple password resets also failed. I would get the link and click on it. Then change my password. Then try to use in to login. No dice. Please delete that account as it has become corrupted. I will continue with this one. Please fix this problem before I run out of email addresses.

Modified by Moses

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Password Manager XP browser plug-in
  • 5.1.20913.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • npRLCT4Player
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-GB/

Extensions

  • Anti-Banner 13.0.1.4372 (anti_banner@kaspersky.com)
  • Content Blocker 13.0.1.4372 (content_blocker@kaspersky.com)
  • Firebug 1.11.4 (firebug@software.joehewitt.com)
  • Kaspersky URL Advisor 13.0.1.4372 (url_advisor@kaspersky.com)
  • Password Manager XP Integration 14 (pwdmgrxp@pwdmgrxp)
  • Safe Money 13.0.1.4372 (online_banking@kaspersky.com)
  • Silent Block 1.0.0 (SilentBlock@schuzak.jp)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Virtual Keyboard 13.0.1.4372 (virtual_keyboard@kaspersky.com)
  • anonymoX 2.2 (client@anonymox.net) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-26-2012
  • driverDate2:
  • driverVersion: 9.17.10.2867
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 0
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.update: False
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: about:blank
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.tabs.autoHide: True
  • dom.disable_window_status_change: False
  • dom.max_chrome_script_run_time: 0
  • dom.max_script_run_time: 120
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • font.internaluseonly.changed: True
  • general.autoScroll: False
  • gfx.direct3d.prefer_10_1: True
  • javascript.options.strict: True
  • media.autoplay.enabled: False
  • network.cookie.prefsMigrated: True
  • network.protocol-handler.warn-external.mms: False
  • places.database.lastMaintenance: 1394453905
  • places.history.expiration.transient_current_max_pages: 104107
  • places.last_vacuum: 1343261772
  • plugin.disable_full_page_plugin_for_types: image/tiff,image/x-tiff,image/png,image/x-png,application/pdf
  • plugins.click_to_play: True
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.cpd.cookies: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.item.formdata: False
  • privacy.item.sessions: False
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.OCSP.signingCA: Builtin Object Token:IPS CLASE1 root
  • security.OCSP.URL:
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
Ricky Rosario 7 solutions 47 answers

Hi Rick,

I just emailed you some information at that email address. Hope that helps!

Hi Rick, I just emailed you some information at that email address. Hope that helps!