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What to do about Firefox Mobile constant crashes?

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Hi, I am using Firefox Mobile on my Samsung Galaxy S4 i9505 with Samsung Android 4.3. I keep getting a notice that Firefox has stopped or stopped red. I forget which. There is a choice whether to report or not. After this Firefox is closed. It's very annoying How to solve this?

Hi, I am using Firefox Mobile on my Samsung Galaxy S4 i9505 with Samsung Android 4.3. I keep getting a notice that Firefox has stopped or stopped red. I forget which. There is a choice whether to report or not. After this Firefox is closed. It's very annoying How to solve this?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.1 r115

Application

  • User Agent: Mozilla/5.0 (Android; Mobile; rv:27.0) Gecko/27.0 Firefox/27.0

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Question owner

Bad news. I did what you said twice and each time the address bar came up with: Submitted Crash Reports With this on the body of the page: No crash reports have been submitted

Could it be that the many crash I sent did not go out? Each report was followed by an acknowledgement message sent. Thanks. Lisa

Bad news. I did what you said twice and each time the address bar came up with: Submitted Crash Reports With this on the body of the page: No crash reports have been submitted Could it be that the many crash I sent did not go out? Each report was followed by an acknowledgement message sent. Thanks. Lisa
kbrosnan
  • Moderator
581 solutions 3842 answers

Helpful Reply

Does the dialog look like http://media.tumblr.com/32ecfda74bc12a92b8862e92c322ee2f/tumblr_inline_mlrv06dRNj1qz4rgp.png ? That is the only crash report that Mozilla gets.

Does the dialog look like http://media.tumblr.com/32ecfda74bc12a92b8862e92c322ee2f/tumblr_inline_mlrv06dRNj1qz4rgp.png ? That is the only crash report that Mozilla gets.

Question owner

Hi Kevin, It doesn't really look like the Crash report for you sent me Unfortunately I forget exactly what it does look like. The background is black There is a notice that Firefox has stopped. It doesn't say crashed. And something about submitting a report if I choose to. Then there is a box for comments if I want to add any. Then there is a privacy statement At the bottom there are the options to cancel, preview and send. Btw, it has not crashed since yesterday. Thanks, Lisa

Hi Kevin, It doesn't really look like the Crash report for you sent me Unfortunately I forget exactly what it does look like. The background is black There is a notice that Firefox has stopped. It doesn't say crashed. And something about submitting a report if I choose to. Then there is a box for comments if I want to add any. Then there is a privacy statement At the bottom there are the options to cancel, preview and send. Btw, it has not crashed since yesterday. Thanks, Lisa
kbrosnan
  • Moderator
581 solutions 3842 answers

So it sounds like you are actually experiencing a hang. Will talk to some people about checking our Play stats.

So it sounds like you are actually experiencing a hang. Will talk to some people about checking our Play stats.

Question owner

It was the same notification each time. The term crash never appeared. Firefox has behaved since I last reported that it had stopped. At that time I had not reinstalled any add-ons. Since then I have reinstalled bluhell firewall, ad block, quit, screen shot, and LastPass. This is a considerable improvement since before it was stopping at least 3 times a day, sometimes several times in succession.

One measure i have taken are to clear all private data several times. This was done so I could see if lastpass was actually learning new passwords. It isn't.

I'll wait for your next advice.

It was the same notification each time. The term crash never appeared. Firefox has behaved since I last reported that it had stopped. At that time I had not reinstalled any add-ons. Since then I have reinstalled bluhell firewall, ad block, quit, screen shot, and LastPass. This is a considerable improvement since before it was stopping at least 3 times a day, sometimes several times in succession. One measure i have taken are to clear all private data several times. This was done so I could see if lastpass was actually learning new passwords. It isn't. I'll wait for your next advice.

Question owner

Kevin, I am paying more attention to the messages I am getting. I just got a message that Firefox had stopped. It was a small popup that disappeared when I touched the screen trying to take a screen shot. It was not the other notification I get with the option to cancel, preview or send. I used a file manager to search for a log file created today but nothing came up. Before ff stopped there were three open tabs: Adobe.com sign in https://lastpass.com/my.php?lpnorefresh=1 https://play.google.com/store/apps/details?id=uk.org.invisibility.recordablefree When I restarted ff the tabs were still there. At the time ff stopped, I had long press exited and had opened Google play. The active apps were gmail, Google play, lastpass, and Textra. What do you make of this. Lisa

Kevin, I am paying more attention to the messages I am getting. I just got a message that Firefox had stopped. It was a small popup that disappeared when I touched the screen trying to take a screen shot. It was not the other notification I get with the option to cancel, preview or send. I used a file manager to search for a log file created today but nothing came up. Before ff stopped there were three open tabs: Adobe.com sign in https://lastpass.com/my.php?lpnorefresh=1 https://play.google.com/store/apps/details?id=uk.org.invisibility.recordablefree When I restarted ff the tabs were still there. At the time ff stopped, I had long press exited and had opened Google play. The active apps were gmail, Google play, lastpass, and Textra. What do you make of this. Lisa

Question owner

Kevin, I am paying more attention to the messages I am getting. I just got a message that Firefox had stopped. It was a small popup that disappeared when I touched the screen trying to take a screen shot. It was not the other notification I get with the option to cancel, preview or send. I used a file manager to search for a log file created today but nothing came up. Before ff stopped there were three open tabs: Adobe.com sign in https://lastpass.com/my.php?lpnorefresh=1 https://play.google.com/store/apps/details?id=uk.org.invisibility.recordablefree When I restarted ff the tabs were still there. At the time ff stopped, I had long press exited and had opened Google play. The active apps were gmail, Google play, lastpass, and Textra. What do you make of this. Lisa

Scratched out repeated info.

<s>Kevin, I am paying more attention to the messages I am getting. I just got a message that Firefox had stopped. It was a small popup that disappeared when I touched the screen trying to take a screen shot. It was not the other notification I get with the option to cancel, preview or send. I used a file manager to search for a log file created today but nothing came up. Before ff stopped there were three open tabs: Adobe.com sign in https://lastpass.com/my.php?lpnorefresh=1 https://play.google.com/store/apps/details?id=uk.org.invisibility.recordablefree When I restarted ff the tabs were still there. At the time ff stopped, I had long press exited and had opened Google play. The active apps were gmail, Google play, lastpass, and Textra. What do you make of this. Lisa</s> ''Scratched out repeated info.

Modified by Moses

Question owner

Kevin, it stopped again. I was on Google search on the desktop site. There were 3 tabs open. The active apps were Googl play, gmail, and file Explorer. Sorry about the doubled post. Thanks, Lisa

Kevin, it stopped again. I was on Google search on the desktop site. There were 3 tabs open. The active apps were Googl play, gmail, and file Explorer. Sorry about the doubled post. Thanks, Lisa

Question owner

Kevin, I just got popped out of ff. I was in my Google account settings. No Notification that ff had stopped. I just found myself on my home screen. There were no other active applications. Sorry to be sending you so many posts. I'll stop now unless something really unusual happens. With apologies, Lisa

Kevin, I just got popped out of ff. I was in my Google account settings. No Notification that ff had stopped. I just found myself on my home screen. There were no other active applications. Sorry to be sending you so many posts. I'll stop now unless something really unusual happens. With apologies, Lisa
guigs 1072 solutions 11697 answers

Hi Lisa,

I looked into some of the apps that you are running Bug 973244 - Firefox hangs after startup if LastPass addon installed I am not sure if you have the lastpass addon or application running.

Does this happen when you have the settings open in the phone application as well as the mobile Firefox browser?

Hi Lisa, I looked into some of the apps that you are running [https://bugzilla.mozilla.org/show_bug.cgi?id=973244 Bug 973244 - Firefox hangs after startup if LastPass addon installed] I am not sure if you have the lastpass addon or application running. Does this happen when you have the settings open in the phone application as well as the mobile Firefox browser?

Question owner

Hi, I do have the LastPass addon for Firefox running now. I have just disabled it for now. But when I removed all add-ons including lastpass sometime back there were fewer problems but they didn't disappear entirely. Apologies, I am not quite sure what having the settings open on the phone and browser means. Can you rephrase? Thanks. Let me know what to do next. Lisa

Hi, I do have the LastPass addon for Firefox running now. I have just disabled it for now. But when I removed all add-ons including lastpass sometime back there were fewer problems but they didn't disappear entirely. Apologies, I am not quite sure what having the settings open on the phone and browser means. Can you rephrase? Thanks. Let me know what to do next. Lisa

Question owner

Arghhh. LastPass addon is disabled and Firefox stopped again. What is worth noting is there are three types of events:

  • I just find myself out of the program,
  • I'm out of the program and I get a message : unfortunately Firefox has stopped,
  • I'm out of the program and a black popup fills the screen with a box where I can add comments and with the option to cancel, preview or send.

Maybe there's more than one thing going on.

Do you think this could be a Kitkat /Galaxy S4 problem? Thanks, Lisa

Arghhh. LastPass addon is disabled and Firefox stopped again. What is worth noting is there are three types of events: * I just find myself out of the program, * I'm out of the program and I get a message : unfortunately Firefox has stopped, * I'm out of the program and a black popup fills the screen with a box where I can add comments and with the option to cancel, preview or send. Maybe there's more than one thing going on. Do you think this could be a Kitkat /Galaxy S4 problem? Thanks, Lisa

Question owner

Hi, Since I last wrote ff has stopped 3 times. It has been a long time since I have seen the popup box for reporting to ff. Do you think we are going to get to the bottom of this? Thanks, Lisa

Hi, Since I last wrote ff has stopped 3 times. It has been a long time since I have seen the popup box for reporting to ff. Do you think we are going to get to the bottom of this? Thanks, Lisa

Question owner

Hi, Is there any way I can attach a file. I have a screen shot of the box where I can add a description of what happened. The box include system data is ticked. The other screen shot of of the preview. It does say the type of report is crash. Please let me know if this is worth following up or if all possibilities have been exhausted already. I'm just wondering if is time to stop pursuing this. Many thanks, Lisa

Hi, Is there any way I can attach a file. I have a screen shot of the box where I can add a description of what happened. The box include system data is ticked. The other screen shot of of the preview. It does say the type of report is crash. Please let me know if this is worth following up or if all possibilities have been exhausted already. I'm just wondering if is time to stop pursuing this. Many thanks, Lisa

Question owner

Hi, Is there any way I can attach a file. I have a screen shot of the box where I can add a description of what happened. The box include system data is ticked. The other screen shot of of the preview. It does say the type of report is crash. Please let me know if this is worth following up or if all possibilities have been exhausted already. I'm just wondering if is time to stop pursuing this. Many thanks, Lisa

Hi, Is there any way I can attach a file. I have a screen shot of the box where I can add a description of what happened. The box include system data is ticked. The other screen shot of of the preview. It does say the type of report is crash. Please let me know if this is worth following up or if all possibilities have been exhausted already. I'm just wondering if is time to stop pursuing this. Many thanks, Lisa