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How to remove Superfish and Rotatemyad which have been (underhandedly) installed in Foxfire

Posted

An ad "popup" has injected itself into Foxfire. Bottom left corner of browser window is populated with an ad window. It floats the screen. With Google it seems to work but under Bing it stalls and scripts crash. Often the crashing browser. It's not an addon or extension but the net does have info on how to remove a similar addon. Perhaps their first version of this more malicious item. McAfee and ClamXAV don't see it. The only way to actually even identify it's source is to look at the Page Info, Media and look at the image locations. This article seems to describe the identical problem I've experience but no posted solution. http://stackoverflow.com/questions/18540776/shopping-guide-onlines-com-superfish-com-injected-script-into-firefox

An ad "popup" has injected itself into Foxfire. Bottom left corner of browser window is populated with an ad window. It floats the screen. With Google it seems to work but under Bing it stalls and scripts crash. Often the crashing browser. It's not an addon or extension but the net does have info on how to remove a similar addon. Perhaps their first version of this more malicious item. McAfee and ClamXAV don't see it. The only way to actually even identify it's source is to look at the Page Info, Media and look at the image locations. This article seems to describe the identical problem I've experience but no posted solution. http://stackoverflow.com/questions/18540776/shopping-guide-onlines-com-superfish-com-injected-script-into-firefox

Chosen solution

Clear the cache and cookies.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies":

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem


Read this answer in context 2

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 12.0 r0
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.9
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • SiteAdvisor browser plug-in
  • iPhoto6
  • BlackBerry AppWorld plug-in
  • LogMeIn remote control components

Application

  • Firefox 27.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:27.0) Gecko/20100101 Firefox/27.0
  • Support URL: https://support.mozilla.org/1/firefox/27.0.1/Darwin/en-US/

Extensions

  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom)
  • Flash Player 11 (M1uwW0@47z8gRpK8sULXXLivB.com)
  • McAfee SiteAdvisor 2.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6720
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 6970M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.autostart: True
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.suggest.enabled: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
  • browser.startup.homepage: http://www.google.ca/
  • browser.startup.homepage_override.buildID: 20140212131424
  • browser.startup.homepage_override.mstone: 27.0.1
  • browser.urlbar.autocomplete.enabled: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 27.0.1
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d9: 3
  • gfx.blacklist.webgl.msaa: 4
  • network.cookie.prefsMigrated: True
  • network.http.sendRefererHeader: 0
  • places.database.lastMaintenance: 1394016855
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1392940313

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17850 solutions 161548 answers

Chosen Solution

Clear the cache and cookies.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies":

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem


Clear the cache and cookies. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies": *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox ---- *https://itunes.apple.com/us/app/bitdefender-virus-scanner/id500154009?mt=12