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Your Firefox profile cannot be loaded. It may be missing or inaccessible

  • 3 ردود
  • 6 have this problem
  • 7 views
  • آخر ردّ كتبه philipp

SMRobbins
SMRobbins
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I tried to repair firefox and I got this message

I tried to repair firefox and I got this message

All Replies (3)

philipp
philipp
  • Moderator
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hello SMRobbins, please press the windows-key+R and open: %appdata%\Mozilla\Firefox\
in there you should find a file named profiles.ini - please rename that to something like oldprofiles.ini and try to restart firefox again.

livinginvt
livinginvt
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all of my bookmarks etc are gone. :( i am so very upset.

philipp
philipp
  • Moderator
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hello livinginvt, please open a new question for your issue at https://support.mozilla.org/en-US/questions/new and explain in a bit more detail what's going on. thank you!