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Am unable to use the virtual scroll utility (Synaptics v17.0.19) on Mozilla's web pages. It works fine in IE8, Word, PDFs, but not Mozilla.

Posted

My machine is a HP laptop (ze4600us) running OS Windows XP3, & Mozilla 26.0. Updating the drivers for Synaptics, re-installing Mozilla, downloading updates from MS & re-starting the computer hasn't done the trick... It seems others in this community are having the same issue. Any workable answers?

My machine is a HP laptop (ze4600us) running OS Windows XP3, & Mozilla 26.0. Updating the drivers for Synaptics, re-installing Mozilla, downloading updates from MS & re-starting the computer hasn't done the trick... It seems others in this community are having the same issue. Any workable answers?

Additional System Details

Installed Plug-ins

  • Google Update
  • Foxit Reader Plug-In For Firefox and Netscape
  • 1,2,1,2044
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:26.0) Gecko/20100101 Firefox/26.0

More Information

Application Basics
------------------
Name: Firefox
Version: 26.0
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:26.0) Gecko/20100101 Firefox/26.0
Extensions
----------
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
browser.startup.homepage_override.buildID: 20131205075310
browser.startup.homepage_override.mstone: 26.0
dom.mozApps.used: true
extensions.lastAppVersion: 26.0
font.internaluseonly.changed: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1388655919
places.history.expiration.transient_current_max_pages: 25127
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugins.notifyMissingFlash: false
print.printer_hp_officejet_4200_series.print_bgcolor: false
print.printer_hp_officejet_4200_series.print_bgimages: false
print.printer_hp_officejet_4200_series.print_colorspace:
print.printer_hp_officejet_4200_series.print_command:
print.printer_hp_officejet_4200_series.print_downloadfonts: false
print.printer_hp_officejet_4200_series.print_duplex: 0
print.printer_hp_officejet_4200_series.print_edge_bottom: 0
print.printer_hp_officejet_4200_series.print_edge_left: 0
print.printer_hp_officejet_4200_series.print_edge_right: 0
print.printer_hp_officejet_4200_series.print_edge_top: 0
print.printer_hp_officejet_4200_series.print_evenpages: true
print.printer_hp_officejet_4200_series.print_footercenter:
print.printer_hp_officejet_4200_series.print_footerleft: &PT
print.printer_hp_officejet_4200_series.print_footerright: &D
print.printer_hp_officejet_4200_series.print_headercenter:
print.printer_hp_officejet_4200_series.print_headerleft: &T
print.printer_hp_officejet_4200_series.print_headerright: &U
print.printer_hp_officejet_4200_series.print_in_color: true
print.printer_hp_officejet_4200_series.print_margin_bottom: 0.5
print.printer_hp_officejet_4200_series.print_margin_left: 0.5
print.printer_hp_officejet_4200_series.print_margin_right: 0.5
print.printer_hp_officejet_4200_series.print_margin_top: 0.5
print.printer_hp_officejet_4200_series.print_oddpages: true
print.printer_hp_officejet_4200_series.print_orientation: 0
print.printer_hp_officejet_4200_series.print_page_delay: 50
print.printer_hp_officejet_4200_series.print_paper_data: 1
print.printer_hp_officejet_4200_series.print_paper_height: 11.00
print.printer_hp_officejet_4200_series.print_paper_name:
print.printer_hp_officejet_4200_series.print_paper_size_type: 0
print.printer_hp_officejet_4200_series.print_paper_size_unit: 0
print.printer_hp_officejet_4200_series.print_paper_width: 8.50
print.printer_hp_officejet_4200_series.print_plex_name:
print.printer_hp_officejet_4200_series.print_resolution: 0
print.printer_hp_officejet_4200_series.print_resolution_name:
print.printer_hp_officejet_4200_series.print_reversed: false
print.printer_hp_officejet_4200_series.print_scaling: 1.00
print.printer_hp_officejet_4200_series.print_shrink_to_fit: true
print.printer_hp_officejet_4200_series.print_to_file: false
print.printer_hp_officejet_4200_series.print_unwriteable_margin_bottom: 0
print.printer_hp_officejet_4200_series.print_unwriteable_margin_left: 0
print.printer_hp_officejet_4200_series.print_unwriteable_margin_right: 0
print.printer_hp_officejet_4200_series.print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1388436967
Graphics
--------
Adapter Description: RADEON IGP 320M
Adapter Drivers: ati2dvag
Adapter RAM: Unknown
Device ID: 0x4336
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled: false (0.0.0.0)
Driver Date: 1-31-2003
Driver Version: 6.13.10.6218
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
Vendor ID: 0x1002
WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: none
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSSMIME
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSSSL
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSUTIL
Expected minimum version: 3.15.3.1
Version in use: 3.15.3.1

guigs 1072 solutions 11697 answers

Hi JonLA,

Thank you for contacting support. I am a little new to Synaptics, but it looks like the one thing I did not see mentioned was the removal of the old drivers for the virtual scrolling? To make sure the old registry keys are uninstalled please check the control panel and search for uninstall programs or through " via the menu that opens from the "Synaptic Touchpad" line in your computer's devices manager."

It is possible to create a new profile in Firefox to make sure that the profile or any add ons are preventing the driver change if removing the old driver does not help.

Please post back to let us know if this helped, we look forward to your reply.

Hi JonLA, Thank you for contacting support. I am a little new to Synaptics, but it looks like the one thing I did not see mentioned was the removal of the old drivers for the virtual scrolling? To make sure the old registry keys are uninstalled please check the control panel and search for uninstall programs or through " via the menu that opens from the "Synaptic Touchpad" line in your computer's devices manager." It is possible to create a new profile in Firefox to make sure that the profile or any add ons are preventing the driver change if removing the old driver does not help. Please post back to let us know if this helped, we look forward to your reply.

Question owner

Hi guigs2, thank you for taking the time to respond. I did uninstall the Synaptics driver using the Control Panel's "Add or Remove Programs" feature, then updated it by going to Synaptics' site. As I mentioned it is working with all other applications except FireFox. So it seems I would need to create a new profile in Firefox but don't know how to do this... If you have more suggestions I'd be most intetested.

Hi guigs2, thank you for taking the time to respond. I did uninstall the Synaptics driver using the Control Panel's "Add or Remove Programs" feature, then updated it by going to Synaptics' site. As I mentioned it is working with all other applications except FireFox. So it seems I would need to create a new profile in Firefox but don't know how to do this... If you have more suggestions I'd be most intetested.
cor-el
  • Top 10 Contributor
  • Moderator
17522 solutions 158439 answers

Try to modify the ui.trackpoint_hack.enabled pref on the about:config page from the default value -1 to 0 or 1 to see if that makes the touch pad work better.

Close and restart Firefox after changing the ui.trackpoint_hack.enabled pref.

ui.trackpoint_hack.enabled (-1)(-1:autodetect;0:off;1:on)

You can open the about:config page via the location bar.

Try to modify the ui.trackpoint_hack.enabled pref on the about:config page from the default value -1 to 0 or 1 to see if that makes the touch pad work better. Close and restart Firefox after changing the ui.trackpoint_hack.enabled pref. ui.trackpoint_hack.enabled (-1)(-1:autodetect;0:off;1:on) ---- You can open the <b>about:config</b> page via the location bar. *http://kb.mozillazine.org/about:config

Modified by cor-el

guigs 1072 solutions 11697 answers

If cor-el's change works please ignore this, but if you would like to know how to create a new profile it can be done in the cmd window if you do not have the Profile Manager pop up automatically when you open Firefox. Profile Manager - Create, remove, or switch Firefox profiles Cheers

If cor-el's change works please ignore this, but if you would like to know how to create a new profile it can be done in the cmd window if you do not have the Profile Manager pop up automatically when you open Firefox. [[Use the Profile Manager to create and remove Firefox profiles]] Cheers