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منتدى الدعم

I cannot donate to Mozilla

Posted

I tried over half an hour to contribute to Mozilla. But my card is not accepted. I tried both VISA and PayPal option.

I am trying from Singapore. Called my bank, they say there are no attempts to make the transaction and that it is a Merchant problem.

Any solution? I have tried Multi. Error message webpage below.

I tried over half an hour to contribute to Mozilla. But my card is not accepted. I tried both VISA and PayPal option. I am trying from Singapore. Called my bank, they say there are no attempts to make the transaction and that it is a Merchant problem. Any solution? I have tried Multi. Error message webpage below.

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More Information

Error Processing Contribution
Your credit card contribution could not be authorized.
This could be because:
You accidentally entered your credit card number or expiration date incorrectly.
The address you provided does not match the billing address of your credit card.
<< Click here to edit and resubmit your contribution.
If the contribution still does not process, contact your credit card company.

gnittala 25 solutions 307 answers

azhad,

Apologize for the inconvenience. Can you please confirm the error message you are seeing? And also, by any chance does this card happen to be a debit card instead of a credit-card? You mentioned that the error message is provided, but that seems to be missing. We definitely want to help you resolve this issue so that you can proceed with the donation.

Thank you

azhad, Apologize for the inconvenience. Can you please confirm the error message you are seeing? And also, by any chance does this card happen to be a debit card instead of a credit-card? You mentioned that the error message is provided, but that seems to be missing. We definitely want to help you resolve this issue so that you can proceed with the donation. Thank you

Question owner

Yes, it is a debit card. Is it the problem?

Yes, it is a debit card. Is it the problem?
gnittala 25 solutions 307 answers

Hello,

It is likely that the bank is not allowing debit cards for payment online. Some banks don't allow this option. Can you please check with the bank. Also, this link on Paypal seems to suggest that even paypal has issues when trying to use a debit card.

I will try to find more information about payment modes allowed and will respond to you on this. Please be patient while we figure this one out.

Thank you for your patronage of Mozilla foundation.

Hello, It is likely that the bank is not allowing debit cards for payment online. Some banks don't allow this option. Can you please check with the bank. Also, this [https://www.paypal-community.com/t5/Receiving-money-Archive/Paypal-not-accepting-my-debit-card/td-p/306042 link] on Paypal seems to suggest that even paypal has issues when trying to use a debit card. I will try to find more information about payment modes allowed and will respond to you on this. Please be patient while we figure this one out. Thank you for your patronage of Mozilla foundation.
iamjayakumars 489 solutions 5951 answers

Email your Problems to : askjoin@mozilla.org

Email your Problems to : '''askjoin@mozilla.org'''
steve2017 1 solutions 18 answers

I also cannot make a contribution using PayPal.

Tried many times to give to AddBlockPlus.

Connection attempted but unsuccessful, and then AddOn page is unresponsive. AddBlock says nothing on page is being blocked. Never got to any PayPal page.

Any ideas ? I've never used PayPal before but I have an active account.

Thank you.

I also cannot make a contribution using PayPal. Tried many times to give to AddBlockPlus. Connection attempted but unsuccessful, and then AddOn page is unresponsive. AddBlock says nothing on page is being blocked. Never got to any PayPal page. Any ideas ? I've never used PayPal before but I have an active account. Thank you.