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Crossrider is preventing me from opening firefox...how can I remove it without opening the program?

Posted

I went to the site and it told me to open firefox to fix the problem...however the crossrider app will not even let me open firefox. It is not on this computer so I am not sure adding anything from this computer will help.

I went to the site and it told me to open firefox to fix the problem...however the crossrider app will not even let me open firefox. It is not on this computer so I am not sure adding anything from this computer will help.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Update
  • GEPlugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • 5.1.20913.0
  • iTunes Detector Plug-in
  • McAfee MSS+ NPAPI Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.3"
  • Shockwave Flash 11.3 r300
  • Picasa plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Office Live Update v1.5
  • NPWLPG
  • CANON iMAGE GATEWAY Mycamera Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • MetaStream 3 Plugin r4

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:26.0) Gecko/20100101 Firefox/26.0

More Information

patrickmc
  • Administrator
  • Moderator
35 solutions 224 answers

Hello Ronsco,

Thank you for contacting Mozilla Support. Are you able to start Firefox in Safe mode?

Troubleshoot Firefox issues using Safe Mode

This should allow you to uninstall the Crossrider app.

Please let us know if this fixes your issue.

Cheers, Patrick

Hello Ronsco, Thank you for contacting Mozilla Support. Are you able to start Firefox in Safe mode? [[Troubleshoot Firefox issues using Safe Mode]] This should allow you to uninstall the Crossrider app. Please let us know if this fixes your issue. Cheers, Patrick