Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i want to go back to the settings i had before reset- how do i do this?

  • 7 replies
  • 5 have this problem
  • آخر ردّ كتبه david33317

more options

i did the reset to default settings as suggested this morning, now i cannot send items via my gmail and outlook was eliminated

Chosen solution

All Replies (7)

more options

You can try to recover prefs.js from the old profile, see the Recovering important data from an old profile article for more.

more options

Hi David,

It may help to know a little more background information.

  • Why did you reset ?
    • Exactly what problems did you have.
  • And why do you now wish to go back ?
  • What is it you are missing?
more options

Hi David,

I received your message mentioning you had lost an email link to gmail after doing a reset.

The reset will not remove bookmarks but it will remove open tabs and presumably homepages. (I will test that in another profile afterwards).

You are best using the forum for questions, more people see them, and everyone benefits from the solutions.

more options

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
more options

I must not have stated my problem correctly; when my gmail is open and I read an article, for example on yahoo, and want to email the link- when I go to firefox on the top left and use "email link": I am now taken to microsoft office outlook...which I don't have! I want to go back to having the link sent by my other words, on firefox, when i email a link i want it sent the way it was before the gmail

more options

Chosen Solution

Did you check the current setting for Mailto in Tools > Options > Applications?


more options

thank you, THANK YOU!!!