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videos won't play in latest version

Posted

When will I learn that once I find a version of FF that works, not to update it? I was working with v20 for a long time, and it worked fine. Decided to update to latest version, and BAM! Videos don't play.

Tried safe mode, still same thing. No videos will play. Was fine this morning, but tried to watch CNN video and it would not play. Spinning circle just jumps around, doesn't spin. YouTube won't play either.

Portable version from Portable Apps works fine.

When will I learn that once I find a version of FF that works, not to update it? I was working with v20 for a long time, and it worked fine. Decided to update to latest version, and BAM! Videos don't play. Tried safe mode, still same thing. No videos will play. Was fine this morning, but tried to watch CNN video and it would not play. Spinning circle just jumps around, doesn't spin. YouTube won't play either. Portable version from Portable Apps works fine.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Update
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • VLC media player Web Plugin 2.1.0
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.9.1.16010
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Foxit Reader Plug-In For Firefox and Netscape
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.1 (adblockpopups@jessehakanen.net)
  • Check4Change 1.9.3 (check4change-owner@mozdev.org)
  • Classic Retweet 1.11.1 (classicretweet@jonpierce.com)
  • DownloadHelper 4.9.21 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Forecastfox 2.2.2 ({0538E3E3-7E9B-4d49-8831-A227C80A7AD3})
  • Integrated Google Calendar 1.3.0 (intgcal@egarracingteam.com.ar)
  • Lightbeam 1.0.2 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Multiple Tab Handler 0.7.2013100801 (multipletab@piro.sakura.ne.jp)
  • PageRank for Firefox 1.1.1 (pagerank@any-tech.ws)
  • Pin It button 1.1 (pinterest@robertnyman.com)
  • ReminderFox 2.1.2 ({ada4b710-8346-4b82-8199-5de2b400a6ae})
  • Screengrab (fix version) 0.97.17c ({02450914-cdd9-410f-b1da-db004e18c671})
  • ShareThis 4.0.1 ({1b8cc170-8c85-11db-b606-0800200c9a66})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Tumblr Post 1.36 ({99210d54-6321-41e8-bd1b-2b4c55874efb})
  • turkopticon 3.33 ({4324f4a6-3a89-477e-b388-6bca032df78b})
  • X-notifier 3.3.9 ({37fa1426-b82d-11db-8314-0800200c9a66})
  • avast! Online Security 9.0.2006.53 (wrc@avast.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 9-2-2012
  • driverDate2:
  • driverVersion: 9.17.10.2849
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.fixup.alternate.enabled: False
  • browser.fixup.alternate.prefix:
  • browser.fixup.alternate.suffix:
  • browser.places.smartBookmarksVersion: 4
  • browser.search.param.yahoo-fr: chrf-comodo
  • browser.search.param.yahoo-fr-cjkt: chrf-comodo
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.warnOnClose: False
  • dom.allow_XUL_XBL_for_file: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1386682574
  • places.history.expiration.transient_current_max_pages: 103786
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npdeployjava: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1385955025

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8790 solutions 71880 answers

The Portable version of Firefox 26 works? That implies that there's an issue with your settings in non-portable Firefox 26.

Edit: I do read, but sometimes I read too fast. Ignore the Safe Mode suggestion.

The Portable version of Firefox 26 works? That implies that there's an issue with your settings in non-portable Firefox 26. ''Edit: I do read, but sometimes I read too fast. Ignore the Safe Mode suggestion.''

Modified by jscher2000

jscher2000
  • Top 10 Contributor
8790 solutions 71880 answers

Is there anything special about how your non-portable Firefox connects? Please check:

orange Firefox button (or Tools menu) > Options > Advanced > Network "mini-tab" > Settings button

The default is "Use system proxy settings" and you might also try "No proxy"

Is there anything special about how your non-portable Firefox connects? Please check: orange Firefox button (or Tools menu) > Options > Advanced > Network "mini-tab" > Settings button The default is "Use system proxy settings" and you might also try "No proxy"
cor-el
  • Top 10 Contributor
  • Moderator
17571 solutions 158922 answers

If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Thanks, but I'll just use the portable version, which actually works. I get a little tired of trying to make FF work properly sometimes. For some reason, portable works fine no matter what add-ons I use, so I'm glad there is that option.

Thanks, but I'll just use the portable version, which actually works. I get a little tired of trying to make FF work properly sometimes. For some reason, portable works fine no matter what add-ons I use, so I'm glad there is that option.