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web application opens a blank tab when printing

Posted

I use a parts look up program called Microcat , the service is used with either a local database or a server database. I use the local database option , when the application starts it uses my default browser which is firefox. That part of the application works fine, but when I go to print within the application all I get is either blank tab, or a pop up with a print button that doesn't print. All these features work fine in IE 10 or 11 I have read through and followed several troubleshooting tips from the Mozilla website. I can send screen shots if required . Another thing if I try to print within the browser , all I get is a blank page.

I use a parts look up program called Microcat , the service is used with either a local database or a server database. I use the local database option , when the application starts it uses my default browser which is firefox. That part of the application works fine, but when I go to print within the application all I get is either blank tab, or a pop up with a print button that doesn't print. All these features work fine in IE 10 or 11 I have read through and followed several troubleshooting tips from the Mozilla website. I can send screen shots if required . Another thing if I try to print within the browser , all I get is a blank page.

Chosen solution

Hi CoryJ100, I don't know why the application would be slower to load in Safe Mode. ?? The difference in behavior suggests that the PDF Download extension or another one could be causing the blank window to persist instead of giving way to the external opening of the PDF. Can you disable that extension? You can do that on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • npsitesafety (Official)
  • Shockwave Flash 11.9 r900
  • BlackBerry WebSL Browser Plug-In
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • Windows Activation Technologies Plugin for Mozilla

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • DoNotTrackMe 2.2.9.618 (donottrackplus@abine.com)
  • DuckDuckGo Plus 0.3.8 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • PDF Download 3.0.0.2 ({37E4D8EA-8BDA-4831-8EA1-89053939A250})
  • PDF Viewer 0.8.649 (uriloader@pdf.js)
  • Print pages to PDF 0.1.9.3 (printPages2Pdf@reinhold.ripper)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG Security Toolbar 17.2.0.38 (avg@toolbar) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6410D
  • adapterDescription2:
  • adapterDeviceID: 0x9645
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-19-2012
  • driverDate2:
  • driverVersion: 9.12.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6410D Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: https://duckduckgo.com/
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • font.internaluseonly.changed: True
  • general.useragent.extra.brc: BRI/1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1386603340
  • places.history.expiration.transient_current_max_pages: 100077
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1384778764

Misc

  • User JS: Yes
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8949 solutions 73359 answers

I'm not clear on which part is in Firefox and which part is outside Firefox. The application generates an HTML page in Firefox, and it lays out normally on screen? But when you try to print (e.g., Ctrl+p in Firefox) you get a blank page?

There are some page layouts that Firefox has problems printing. Usually these are relating to style rules you can override, but unfortunately there's no universal prescription. Without hands on the page, it's really difficult to suggest a workaround.

Does the vendor provide any advice on browser compatibility?

If necessary, you could make IE your default browser. Firefox will run normally, but external links will open in IE.

I'm not clear on which part is in Firefox and which part is outside Firefox. The application generates an HTML page in Firefox, and it lays out normally on screen? But when you try to print (e.g., Ctrl+p in Firefox) you get a blank page? There are some page layouts that Firefox has problems printing. Usually these are relating to style rules you can override, but unfortunately there's no universal prescription. Without hands on the page, it's really difficult to suggest a workaround. Does the vendor provide any advice on browser compatibility? If necessary, you could make IE your default browser. Firefox will run normally, but external links will open in IE.

صاحب السؤال

Is there a way to send you screen shots? Everything in this program is done inside Firefox, or which ever browser is default. a new tab opens when printing anything inside the application. The tab always opens blank ( about.blank)

Is there a way to send you screen shots? Everything in this program is done inside Firefox, or which ever browser is default. a new tab opens when printing anything inside the application. The tab always opens blank ( about.blank)

صاحب السؤال

Is there a way to send you screen shots? Everything in this program is done inside Firefox, or which ever browser is default. a new tab opens when printing anything inside the application. The tab always opens blank ( about.blank)

Is there a way to send you screen shots? Everything in this program is done inside Firefox, or which ever browser is default. a new tab opens when printing anything inside the application. The tab always opens blank ( about.blank)

صاحب السؤال

Is there a way to send you screen shots? Everything in this program is done inside Firefox, or which ever browser is default. a new tab opens when printing anything inside the application. The tab always opens blank ( about.blank)

Is there a way to send you screen shots? Everything in this program is done inside Firefox, or which ever browser is default. a new tab opens when printing anything inside the application. The tab always opens blank ( about.blank)
jscher2000
  • Top 10 Contributor
8949 solutions 73359 answers

You can attach screen shots here (use the Browse... button below the text box) or post them on an image hosting site and paste the links here.

Firefox has some security restrictions on local folders that other browsers do not have, so that might be an issue. Usually if there is a security restriction, it will be listed in Firefox's Browser Console.

Try this:

  • Open the Browser Console (Ctrl+Shift+j)
  • This console lists tons of other stuff, so it's usually helpful to "unclick" the CSS button to reduce the clutter
  • Click Clear
  • Then switch over to the page and click the button that launches the blank window
  • Then switch back to the Browser Console and check for errors

Anything?

You can attach screen shots here (use the Browse... button below the text box) or post them on an image hosting site and paste the links here. Firefox has some security restrictions on local folders that other browsers do not have, so that might be an issue. Usually if there is a security restriction, it will be listed in Firefox's Browser Console. Try this: * Open the Browser Console (Ctrl+Shift+j) * This console lists tons of other stuff, so it's usually helpful to "unclick" the CSS button to reduce the clutter * Click Clear * Then switch over to the page and click the button that launches the blank window * Then switch back to the Browser Console and check for errors Anything?

صاحب السؤال

[16:44:30.983] TypeError: Components.classes['@mozilla.org/browser/global-history;2'] is undefined @ chrome://pdfdownload/content/pdfDownloadOverlay.js:375 I tried several times to see what error, not sure if that helps. I have some screen shots in my Dropbox, but doesn't seem to be a way to post from my mobile phone. I'll try it from my pc asap

[16:44:30.983] TypeError: Components.classes['@mozilla.org/browser/global-history;2'] is undefined @ chrome://pdfdownload/content/pdfDownloadOverlay.js:375 I tried several times to see what error, not sure if that helps. I have some screen shots in my Dropbox, but doesn't seem to be a way to post from my mobile phone. I'll try it from my pc asap
jscher2000
  • Top 10 Contributor
8949 solutions 73359 answers

That error relates to the PDF Download extension. I'm not sure whether that is related to your application, but you could test in Firefox's Safe Mode. That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

That error relates to the PDF Download extension. I'm not sure whether that is related to your application, but you could test in Firefox's Safe Mode. That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can restart Firefox in Safe Mode using Help > Restart with Add-ons Disabled In the dialog, click "Start in Safe Mode" (''not'' Reset) Any difference?
cor-el
  • Top 10 Contributor
  • Moderator
17845 solutions 161524 answers

Try to disable hardware acceleration in Firefox.

Try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

صاحب السؤال

I tried that thanks but did not solve

I tried that thanks but did not solve

صاحب السؤال

Yes in safe mode all add-ons disabled, the only draw back is the application is extremely slow to load. This time the new tab goes to connecting then the tab closes and in a few seconds, the Adobe reader window opens with the print button, the same as it does in IE.

Yes in safe mode all add-ons disabled, the only draw back is the application is extremely slow to load. This time the new tab goes to connecting then the tab closes and in a few seconds, the Adobe reader window opens with the print button, the same as it does in IE.
jscher2000
  • Top 10 Contributor
8949 solutions 73359 answers

Chosen Solution

Hi CoryJ100, I don't know why the application would be slower to load in Safe Mode. ?? The difference in behavior suggests that the PDF Download extension or another one could be causing the blank window to persist instead of giving way to the external opening of the PDF. Can you disable that extension? You can do that on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions.

Hi CoryJ100, I don't know why the application would be slower to load in Safe Mode. ?? The difference in behavior suggests that the PDF Download extension or another one could be causing the blank window to persist instead of giving way to the external opening of the PDF. Can you disable that extension? You can do that on the Add-ons page. Either: * Ctrl+Shift+a * orange Firefox button (or Tools menu) > Add-ons In the left column, click Extensions.
cor-el
  • Top 10 Contributor
  • Moderator
17845 solutions 161524 answers

Safe Mode disable the JavaScript JIT compiler, so if that application uses a lot of complicated JavaScript that this would be noticeable.

Safe Mode disable the JavaScript JIT compiler, so if that application uses a lot of complicated JavaScript that this would be noticeable.