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I follow all the steps, drag icon to A, say "yes" to replace, but still have version 15 (not 25) installed.

  • 2 (ردّان اثنان)
  • 1 has this problem
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  • آخر ردّ كتبه ideato

BobPokras
BobPokras
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I have FF version 15 installed on my MacBook. I keep getting notices to update. When I click to update the download gets into some sort of loop and the download just keeps spinning around (forever if I let it, so I exit). So, this morning I went to the Mozilla page to download the newest version. I followed all of the steps. It downloads, then I click to install and it seems to almost install. The last step is to drag the icon to the Mac A box, so I do that. Viola, it is done! Then I open Firefox to see what version I have. Whatdoyouknow, I still have Version 15! Any suggestions are appreciated, thanks, Bob

I have FF version 15 installed on my MacBook. I keep getting notices to update. When I click to update the download gets into some sort of loop and the download just keeps spinning around (forever if I let it, so I exit). So, this morning I went to the Mozilla page to download the newest version. I followed all of the steps. It downloads, then I click to install and it seems to almost install. The last step is to drag the icon to the Mac A box, so I do that. Viola, it is done! Then I open Firefox to see what version I have. Whatdoyouknow, I still have Version 15! Any suggestions are appreciated, thanks, Bob

All Replies (2)

Ajay Kumar Jogawath
Ajay Kumar Jogawath
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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

ideato
ideato
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Hello BobPokras, try, after download the new firefox version, to trash the current, don't say "yes" to replace the current one.

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.


Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you