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What do I get "phishing" pop-up screens on a brand new install of Firefox?

Posted

Something has infected my Firefox and I can't get rid of it. About a week or so ago, I started getting pop-up ads every time I go to a link in Firefox. I looked on the help blog and it said to do a "Restore to original settings". That didn't do any good. I still got the popups.

So I removed Firefox completely from my computer and rebooted it. I just reinstalled Firefox and almost instantly, on the very first link I got a pop-up screen telling me that I need to do a "Windows Player Update. - Recommended Player Update - Important!" and it wants me to click on an install button. It looks like some phishing site to me.

It won't be so bad, except it happens all the time. Since it's a pop-up, half the time, I can't see my screen.


This is only happening on Firefox. IE is unaffected.

Something has infected my Firefox and I can't get rid of it. About a week or so ago, I started getting pop-up ads every time I go to a link in Firefox. I looked on the help blog and it said to do a "Restore to original settings". That didn't do any good. I still got the popups. So I removed Firefox completely from my computer and rebooted it. I just reinstalled Firefox and almost instantly, on the very first link I got a pop-up screen telling me that I need to do a "Windows Player Update. - Recommended Player Update - Important!" and it wants me to click on an install button. It looks like some phishing site to me. It won't be so bad, except it happens all the time. Since it's a pop-up, half the time, I can't see my screen. This is only happening on Firefox. IE is unaffected.

Additional System Details

Installed Plug-ins

  • Google Update
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • Shockwave Flash 11.9 r900
  • iTunes Detector Plug-in
  • 5.1.20913.0
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Picasa plugin
  • Garmin Communicator Plug-In 2.9.3.0
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NPWLPG
  • CANON iMAGE GATEWAY Mycamera Plugin

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • weDownload Manager Pro 0.93.25 (008abed2-b43a-46c9-9a5b-a771c87b82da@1ad61d53-2bdc-4484-a26b-b888ecae1906.com)
  • Default Manager 2.2 ({3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}) (Inactive)
  • GreatArcadeHits Add-on 1.0.0 ({B21F5E31-B8E8-41CD-B74C-168A71A10E49}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4200
  • adapterDescription2:
  • adapterDeviceID: 0x9710
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 5-11-2010
  • driverDate2:
  • driverVersion: 8.733.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4200 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: http://www.nytimes.com/
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0.1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1386031631
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1386031631

Misc

  • User JS: No
  • Accessibility: No

Helpful Reply

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.

Hello, Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. Please report back to see if this helped you! Thank you.
Andrew
  • Moderator
321 solutions 4037 answers

Please ignore the previous response since you are saying that this is a clean reinstall.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Please ignore the previous response since you are saying that this is a clean reinstall. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
jscher2000
  • Top 10 Contributor
8637 solutions 70648 answers

Any idea how you picked up the weDownload Manager Pro extension? Hopefully the general malware cleanup will remove it. If not, you can try to disable or remove it on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions.

Any idea how you picked up the weDownload Manager Pro extension? Hopefully the general malware cleanup will remove it. If not, you can try to disable or remove it on the Add-ons page. Either: * Ctrl+Shift+a * orange Firefox button (or Tools menu) > Add-ons In the left column, click Extensions.
TomMacLeod 0 solutions 1 answers

I have been facing this 'phishing pop up' issue for a few weeks. Scans with most of the anti malware software listed in earlier posts aboce did nothing. In addition scans with Spybot Search & Destroy and trial versions of Bit Defender and Kapersky 2014 did not help. The issue seemed to start after I was asked to complete an online survey for my ISP but they were not the source of the survey. I suspect a link into my computer was created when the survey was 'submitted. It may have originated even earlier with installation of a stand alone video player for a free online TV streaming service. A complete uninstall of Firefox including history cookies bookmarks and the program installation folder followed by registry cleaning and a new download and installation of Firefox is working so far.

I have been facing this 'phishing pop up' issue for a few weeks. Scans with most of the anti malware software listed in earlier posts aboce did nothing. In addition scans with Spybot Search & Destroy and trial versions of Bit Defender and Kapersky 2014 did not help. The issue seemed to start after I was asked to complete an online survey for my ISP but they were not the source of the survey. I suspect a link into my computer was created when the survey was 'submitted. It may have originated even earlier with installation of a stand alone video player for a free online TV streaming service. A complete uninstall of Firefox including history cookies bookmarks and the program installation folder followed by registry cleaning and a new download and installation of Firefox is working so far.