Hello,

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Thank you!

Curtis

Here you go Bro, sorry that so late,

Hi,

Please try pressing the Windows+R keys simultaneously and then typing Firefox.exe into the box. Can you tell me what comes up?

Thanks!

Curtis

Here is a similar support thread - https://support.mozilla.org/en-US/questions/972747 - but the Owner of that thread didn't follow through and let us know if it was fixed.

Looks like you have an old Firefox 3.6 version being "blamed" by Windows for causing that issue - Application Version 1.9.2.4448
But my guess is that it might be some Malware masquerading as a Firefox 3.6 version.

As cor-el recommended in the last posting in that support thread -

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

Do a malware check with some malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

   Malwarebytes' Anti-Malware:
   http://www.malwarebytes.org/mbam.php
   AdwCleaner:
   http://www.bleepingcomputer.com/download/adwcleaner/
   http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
   SuperAntispyware:
   http://www.superantispyware.com/
   Microsoft Safety Scanner:
   http://www.microsoft.com/security/scanner/en-us/default.aspx
   Windows Defender: Home Page:
   http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
   Spybot Search & Destroy:
   http://www.safer-networking.org/en/index.html
   Kasperky Free Security Scan:
   http://www.kaspersky.com/security-scan 

You can also do a check for a rootkit infection with TDSSKiller.

   Anti-rootkit utility TDSSKiller:
   http://support.kaspersky.com/5350?el=88446 

See also:

   "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

That's whats coming up

I've done all of that, scanned etc etc.

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender: Home Page:
  http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked