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After installing flash player I cannot play the video

  • 1 reply
  • 1 has this problem
  • 157 views
  • آخر ردّ كتبه jscher2000

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Application Basics

       Name
       Firefox
       Version
       7.0.1
       User Agent
       Mozilla/5.0 (Windows NT 6.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
       Profile Directory
         Open Containing Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Ant Video Downloader
       2.4.7.10
       true
       anttoolbar@ant.com
 Modified Preferences
     Name
     Value
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage
       www.yahoo.com/mail
       browser.startup.homepage_override.buildID
       20110928134238
       browser.startup.homepage_override.mstone
       rv:7.0.1
       dom.max_script_run_time
       0
       extensions.lastAppVersion
       7.0.1
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1381203214
       places.history.expiration.transient_current_max_pages
       84475
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       AMD Radeon HD 6310 Graphics
       Vendor ID
       1002
       Device ID
       9802
       Adapter RAM
       384
       Adapter Drivers
       aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
       Driver Version
       8.821.0.0
       Driver Date
       1-26-2011
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.1.7600.16385)
       ClearType Parameters
       ClearType parameters not found
       WebGL Renderer
       Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
       GPU Accelerated Windows
       1/1 Direct3D 10

All Replies (1)

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Firefox 7 is very out of date now. I'm not sure it's possible to say what issues it might have with the current version of Flash.

Also, version 7 is not secure; Mozilla discloses security flaws after each new release. Is something holding you back from upgrading to Firefox 24? Please let us know so we can suggest solutions or workarounds.

With respect to Flash itself, here is some standard guidance that addresses the most common reasons for Flash problems in Firefox. I'm sure you've seen some of it before, but just in case:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?