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Firefox crashes the entire computer

  • 5 ردود
  • 39 have this problem
  • آخر ردّ كتبه Dalekpopalcock

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For roughly the last year, Firefox has been crashing my entire computer, causing the system to hang and then shut down unexpectedly.

I have been able to narrow down the source of these crashes specifically to Firefox over the past few months.

I have a Dell XPS 8000 bought January 2010 with an i7 860 2.80Ghz and 16GB RAM, running Windows 7 64-bit. The crashes I receive only occur when Firefox is running and occur anytime between 5 mins of running FF up to 30 mins. I have tested this with nothing running except for FF and still receive crashes.

I use CoreTemp to monitor each core and none of them go above 50 C at the time FF crashes. I can run video playlists on Winamp, sync my iPad with iTunes as it updates several apps, use AutoGK and WinFF simultaneously to convert video, and have Chrome running with 5-8 tabs open and never receive this crash. I've also pushed the system further by having all the above running as well as CS3 Photoshop and Dreamweaver and mimic a server with Xampp and even then, my system will run just fine, albeit with temps in the high 70s.

I've only received these crashes only with Firefox running. To fix this, I've run fresh installations of Firefox twice and then today, since I've been running the same profile info since before 3.5, I backed up my bookmarks, completely uninstalled and then reinstalled FF without any of my addons, and in the middle of recreating my normal tabs and pinned tabs, received the same old crash. As a last resort, I let go of all my bookmarks and began adding them all individually, and once again, received the same crash; this last test was when I had nothing but FF running and temps below 50 C.

I am terribly frustrated by this issue because I am writing this from an HP laptop running FF with a profile that's been used since 3.5 and I can run FF and Minecraft on this laptop with no problems at all. I also have the same FF profile ported over to my Macbook Air and no issues there either.

I'm at a loss as to what could be causing this problem or how I can go about fixing it and any help would be greatly appreciated.

All Replies (5)

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First, Firefox by itself can't caused your whole computer to crash, it has to be interacting with something on your computer that has that sort of power (Firefox is a userspace app, only kernelspace apps can cause a whole computer crash). So we need to figure out what is on your computer that doesn't like Firefox and so is crashing. This can be anything from malware to your firewall to graphics cards, to a windows update (or lack of one).

Troubleshoot Firefox issues caused by malware

Upgrade your graphics drivers to use hardware acceleration and WebGL

are two places to start.

Is your computer giving you a bluescreen or just turning off?

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Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

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When it crashes, the monitor displays that it is no longer connected and the computer makes a whining sound until it shuts off entirely after about 60 seconds.

Since I've come to know what is about to happen when the display shuts off and I get that sound, I've been doing a hard shut off at the power strip, which I know is terrible, but I want it off as quickly as possible to avoid further issues with the hard drive.

I've been running AVG for years and I also run Malwarebytes, so I'm confident that this is not a malware issue.

Nvidia updates sporadically on its own and just checking it now, I see that the drivers are all up to date.

In reviewing your second link, I noticed that there was a recommendation to disable hardware acceleration. I'm going to try that and play around with FF for a bit to see if I get the same crash again. I will report back either way in the next 90 mins. Thanks!

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Well, I unchecked the hardware acceleration option and everything was fine for nearly 30 minutes, but when I opened Flash, Photoshop, Dreamweaver, Xampp, iTunes, Winamp and finally Filezilla, my PC crashed.

That said, I ran my system again with just FF and Winamp and then gradually opened iTunes and then began converting a video for the last hour and all is still well. If I get another crash, I'll also attempt to disable WebGL to see if that corrects the issue overall, but I'm so thankful that I can run FF and Winamp with no issues for an hour. Thank you much!!

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pffft same problem here just keeps on happening. Im running some pretty grunty games and my system is ok. as soon as Im using FF for a while my computer freezes. its only when I use FF. Ive checked computer health. Diagnostics, checked for malware and checked drivers. just cant figure it out. any takers?