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Why cant I open an email in zoho? Occured on 2 different computer, 2 different OS & 2 different version of firefox. And its not zoho.

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  • آخر ردّ كتبه Uptown22

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I was able to log into zoho's zmail and retrieve my mail but I could try opening it 20 times but I got nothing, not even an error message. I went into my settings on zoho & couldn't find anything that would cause it. So I logged in on my laptop and no problem opening. So I tried finding an answer on your troubleshooting site but the only thing I found was the reset & I tried it but same problem I didn't see anything else wrong with it but I dont always use all the abilities of firefox. The 1st time was on my desktop with Win7, and firefox v.20. I removed it and put v.15 back in (Icouldn't find a v.17 anywhere) 2nd time was on my laptop with Vista and firefox v.15. (I installed this version after I changed the desktop's. I am a very big supporter of mozilla & Firefox. I absolutely hate IE - any version. It would kill me to go to that extent but this is enough to make seriously consider finding something else. I am half way to crazy on a good day so its not that far to go if I'm driven crazy. I also find firefox wont close fully unless I go into Taskmanager & ending process, on both systems.

Chosen solution

Update your firefox to latest version or Download from mozilla


Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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Chosen Solution

Update your firefox to latest version or Download from mozilla


Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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It was a fully updated v.20 when it happened on my desktop, including all the updated add-ons like java & etc.. I tried the reset & did everything you just said now then, immediately but nothing helped. At the time I was trying to not have to remove it. In the end I glued my hair back on my head and uninstalled it. I really enjoyed that version and I wanted to just go back one version but couldn't find it so I used the original 15 I started with. But all the add-ons are updated. I did the same on my laptop too. And now that its happened on my laptop as well ( I posted that question today too) I am hoping for some insight so I may fix it & update to 20 soon. At the moment I'm too frazzled to do it yet. Any other suggestions? Before you ask - yes I have run my antivirus program several times and it is on 24/7.

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Thanx guys. The resetting worked for my laptop. I haven't fixed my desktop yet but I'll keep trying.