ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox wont start

  • 3 ردود
  • 2 have this problem
  • 5 views
  • آخر ردّ كتبه philipp

more options

Firefox crashes on startup. This is the error dump ID:

Crash ID: bp-d2e0edd0-d7e4-413f-acf4-2d1392130410

System is Windows 7 64. Machine is a Core 2 Duo with 8gb RAM in a windows domain-based environment. All other browsers work.

Firefox crashes on startup. This is the error dump ID: Crash ID: bp-d2e0edd0-d7e4-413f-acf4-2d1392130410 System is Windows 7 64. Machine is a Core 2 Duo with 8gb RAM in a windows domain-based environment. All other browsers work.

All Replies (3)

more options

hello, please start firefox in safemode (by pressing the shift-key while it is launching) & go to firefox > options > advanced > general & disable hardware acceleration.

more options

I don't know what systems people are suggesting doing shift-launch on, but it doesn't work on my XP system or the 7 system that I was trying to fix. Ctrl-Launch still just results in a crash. No 'safemode' option that I can see or get an option for.

At any rate, I 'fixed' the issue by installing one of the x64 (nightly) builds, but it had been running the non 64 bit version previously and I can't figure out why it stopped. I guess I also kinda don't care either though.

more options

as an alternative you can also launch firefox into safemode by going to the windows start menu > run (or press windows-key + R to bring up the run dialog) & open: firefox.exe -safe-mode.

the problem likely started with installing windows update KB2670838, which has caused some instability issues on systems with certain graphic chipsets: http://support.microsoft.com/kb/2670838

Modified by philipp