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Why do website forums keep telling me that my messages contain HTML, when they do not contain any HTML code at all?

Posted

I am hoping someone more intelligent than me, can help me out here, as I've got a really infuriating problem.

I tend to visit a lot of online forums, especially in recent days those at Sky (http://helpforum.sky.com/) and Vodafone (http://forum.vodafone.co.uk/)

Whenever I log in, and try and post a message, I keep getting a very annoying error message that says:

"Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."

The problem is, I never use ANY HTML code, as I don't know what it is. I do use spaces, capital letters, standard punctuation marks, and carriage returns/paragraph breaks. This problem doesn't manifest itself on Internet Explorer, nor Opera, nor Chrome.

So what's going on please?!

I am hoping someone more intelligent than me, can help me out here, as I've got a really infuriating problem. I tend to visit a lot of online forums, especially in recent days those at Sky (http://helpforum.sky.com/) and Vodafone (http://forum.vodafone.co.uk/) Whenever I log in, and try and post a message, I keep getting a very annoying error message that says: "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied." The problem is, I never use ANY HTML code, as I don't know what it is. I do use spaces, capital letters, standard punctuation marks, and carriage returns/paragraph breaks. This problem doesn't manifest itself on Internet Explorer, nor Opera, nor Chrome. So what's going on please?!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • GEPlugin
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • 5.1.20125.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • DivX VOD Helper Plug-in
  • DivX Web Player version 2.1.0.900
  • Cortona Netscape Browser Plug-In (6, 0, 0, 179)
  • Office Live Update v1.5
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.69
  • NPVeohTVPlugin
  • Veoh Web Video Player Browser Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • npdivxplayerplugin
  • 1.6.0028.1
  • 1.7.0069.3
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • Firefox 20.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0) Gecko/20100101 Firefox/3.6.15
  • Support URL: http://support.mozilla.org/1/firefox/20.0/WINNT/en-US/

Extensions

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  • Flash Video Downloader - Youtube Downloader 3.8.7 (artur.dubovoy@gmail.com)
  • FoxyProxy Standard 4.1.3 (foxyproxy@eric.h.jung)
  • Freemake Video Converter Plugin 1.0.0 (fmconverter@gmail.com)
  • Image Zoom 0.4.6 ({1A2D0EC4-75F5-4c91-89C4-3656F6E44B68})
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  • Java Console 6.0.35 ({CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA})
  • Lavasoft Search Plugin 0.5 (jid1-yZwVFzbsyfMrqQ@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Yet Another Smooth Scrolling 3.1.3 (yetanothersmoothscrolling@kataho)
  • AVG Do Not Track 12.0.0.2189 ({F53C93F1-07D5-430c-86D4-C9531B27DFAF}) (Inactive)
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  • DivX Plus Web Player HTML5 <video> 2.1.0.900 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)
  • Incredible Bookmarks 0.7.3 (IncredibleBookmarks@visibotech.com) (Inactive)
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • RealPlayer Browser Record Plugin 1.0 ({ABDE892B-13A8-4d1b-88E6-365A6E755758}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 965 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a02
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
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  • directWriteVersion: 7.0.6002.18592
  • driverDate: 2-11-2008
  • driverDate2:
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  • driverVersion2:
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  • isGPU2Active: False
  • numAcceleratedWindows: 0
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  • numTotalWindows: 1
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  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.history_expire_days_min: 1
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.openintab: True
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.restore_on_demand: False
  • browser.startup.homepage: www.google.co.uk
  • browser.startup.homepage_override.buildID: 20130326150557
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  • browser.tabs.opentabfor.middleclick: False
  • browser.tabs.tabMinWidth: 100
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  • browser.urlbar.default.behavior: 1
  • browser.urlbar.hideGoButton: False
  • dom.disable_window_flip: False
  • dom.max_script_run_time: 1800
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0
  • font.size.variable.x-western: 14
  • general.useragent.extra.firefox: Firefox/3.0.10,
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0C)
  • general.useragent.override: Mozilla/5.0 (Windows NT 5.1; rv:2.0) Gecko/20100101 Firefox/3.6.15
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  • network.cookie.prefsMigrated: True
  • network.prefetch-next: True
  • network.security.ports.banned: 8118,8123,9050,9051
  • places.database.lastMaintenance: 1365677482
  • places.history.expiration.transient_current_max_pages: 80261
  • places.history.expiration.transient_optimal_database_size: 128416316
  • places.last_vacuum: 1297770982
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.donottrackheader.enabled: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.default_personal_cert: Select Automatically
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 solutions 10733 answers
Please try the steps at [[Websites say that Firefox is outdated or incompatible even though it's the latest version]] before trying anything else, then update Firefox [[Update Firefox to the latest version]]