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Firefox 17 keeps crashing on my brand new computer. It has done this 9 times in the past 10 days which I find unacceptable.
I am hoping someone can help me solve this problem.
So, its problem with your Addons(Extensions).Read this answer in context 👍 1
All Replies (14)
We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
- Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.
Thanks in advance for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-b1a06074-90b4-4dac-ab07-7a040212122312/23/20125:44 AM bp-a51db78b-f2c9-4cdf-8506-31d2b212122312/22/20128:18 PM bp-b90381e1-16f6-4a3c-b163-bf81f212122212/22/20129:27 AM 1a3e589c-3d29-44c3-b47e-49e323c157eb12/16/20127:43 PM 11ab214b-ddc0-434a-8097-812b059fd05e12/16/20127:43 PM
Modified by cor-el
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
Tried the above fix; it has NOT helped my computer. The problem occurs when there are multiple tabs open at the same time.
Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
- Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.
Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
I have disabled two extensions (neither of which I had installed). I am running default mode. Tried in safe mode with multiple tabs open and it ran smoothly. Am running in regular mode now and will observe for a few days before reporting back.
Disabling the extensions seems to have worked. I haven't had any issues since taking that action. Thank you!
So, its problem with your Addons(Extensions).
My firefox 17 crashes for some reason. Please help me.
My crash id is bp-e94a2d2b-1b68-4c86-964b-05f612130530
Have you tried disabling Hardware Acceleration as cor-el mentioned?
I have disabled it and run the test again.. let yu know if it throws error
Hey.. I have one more doubt... when i try to upload a file, firefox 17 doesnt supply the absolute path. Is there any workaround? I need the absolute path.
Hi, I have disabled hardware acceleration and run the test again.. but still it throws error.. but this time the error occurs after long time .. :(
this is the crash report bp-e94a2d2b-1b68-4c86-964b-05f612130530