This thread was archived. Please ask a new question if you need help.
Firefox 15 does not open most times or is very slow when it does open
I have been a Firefox fan for a long time. I recently updated to Firefox 15... and have been having problems since then. It won't open... when I click on the FFox Icon... and gives me two error messages (see below). Sometime it will open, but will take a long time to load a page (and will show a script error message - see below).
I have un-installed and re-installed FFox 15.... the problem still exists I have uninstalled my anti-virus software I have reset my Profile thru the Profile the manager I have deleted any Profiles and my FFox preferences, etc
Greatly appreciated if someone can help me understand... why the sudden crashes/slowness.. As I am back to using IE. My systems is a x64 bit... running Windows Premium 7
When FFox does open... but is slow... I get the following message when the page does finally open (generally 2-3 mintues) A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: http://graphics.pop6.com/images/common/js/jquery/jquery-1.7.min.js:2
When FFox does not open... I get the following messages ... Ist Error Message Problem signature:
Problem Event Name: BEX Application Name: firefox.exe Application Version: 126.96.36.19931 Application Timestamp: 5047f9c5 Fault Module Name: StackHash_e290 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: 27048972 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: e290 Additional Information 2: e2901b54b1f479f734328ca76bf796ca Additional Information 3: ce7e Additional Information 4: ce7ee455e11d9d6f9e2fdef50a872de8
2nd Error Message Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 188.8.131.5231 Application Timestamp: 5047f9c5 Fault Module Name: sprote~1.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 50212e17 Exception Code: c0000005 Exception Offset: 000658cf OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 0d9e Additional Information 2: 0d9e325b3c86922a834ac97d0cbadb18 Additional Information 3: 52a5 Additional Information 4: 52a5e463a12e056e48e4046ea160f653
THANKS... for the help
Modified by vahluwalia7
All Replies (7)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
When i get to the Mozzila-Firefox-CrashReports folder... I do NOT see a SUBMITTED folder... I only see a PENDING folder. This folder has two types of files i.e. 'DMP' and 'EXTRA'.
When I open these two type of files with my text editor (NotePad)... i do not see anything that I can recognise as an ID.... just some machine characters.
I have attached one of the files to this post
Incase you were are asking for the files names in that folder, when you mention ID.... the file names are :
3c5fd5d2-87b6-48cd-be0a-7d0f53cca1bf ; 76472273-9503-452b-8011-2bf30e315887 ; c8e0e05a-b602-4221-9013-bd74c93801e5 ; f4deb032-e63c-49eb-9999-52ad51089c0e ; 49ca9bc6-83c9-414c-af13-93c3519a6e6c
How does one create the crash reports...
The crash (or the extreme slowness) also happens... when I am in the FireFox Safe Mode
Sometimes... I also get a 'rundll32.exe' ... error
IE as a browser... seems to work fine... so I am using that until I get the FireFox issue fixed.
I am not a techie... but from my non-techie perspective... seems like the FFox 15 upgrade... resulted in some conflicts... or ended up corrupting my reg file.
Thanks for all the help
I did find two crash reports... with submissions. The IDS are : ID: 3463aa01-460b-4a83-ae68-3f8da2120928 ID: 6cd208e6-f538-457e-b1c6-fa3cc2120928
The last two seem to be Flash related.
Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.
In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:
Other, more technical information about these issues can be found under these Links:
Please tell us if this helped!