X
Tap here to go to the mobile version of the site.

منتدى الدعم

My sync key is still the same and I didn't even reset the sync but my data is lost. I don't know how? I installed v13.0 while I was using 14.0 earlier.

Posted

I had only one device where I used the Firefox Sync. I installed Windows 8 release preview(fresh install) and entered the sync key I saved using the previous install of my Firefox(v 14.0). Then I installed Firefox on my Windows 8 installation with an older version of Firefox(v 13.0). I got a message saying it was your first sync, but I have used it earlier also. Many times I have synced my laptop with the data on the server after every fresh install and it worked. I got all my data every time but this. Now, I tried it twice by removing this device from my sync list, but of no use. And I'm sure I haven't reset the data on sync server. And no one except me has access to my laptop and even the sync key. Do I have any chance of getting my data? Whether be it by installing again v14.0 or something else. I will really appreciate for any help given.

I had only one device where I used the Firefox Sync. I installed Windows 8 release preview(fresh install) and entered the sync key I saved using the previous install of my Firefox(v 14.0). Then I installed Firefox on my Windows 8 installation with an older version of Firefox(v 13.0). I got a message saying it was your first sync, but I have used it earlier also. Many times I have synced my laptop with the data on the server after every fresh install and it worked. I got all my data every time but this. Now, I tried it twice by removing this device from my sync list, but of no use. And I'm sure I haven't reset the data on sync server. And no one except me has access to my laptop and even the sync key. Do I have any chance of getting my data? Whether be it by installing again v14.0 or something else. I will really appreciate for any help given.

Chosen solution

Hi!

Unfortunately Sync is not intended to use as a back up service. While in general it works just fine, data in the servers is not there permanently and sometimes it get's deleted (servers are just for transport not for storage).

My recommendation moving forward is to create a local back-up or to sync another device so you have the copy in multiple devices.

Sorry about it, Ibai

Read this answer in context 0

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Ibai
  • Administrator
122 solutions 724 answers

Chosen Solution

Hi!

Unfortunately Sync is not intended to use as a back up service. While in general it works just fine, data in the servers is not there permanently and sometimes it get's deleted (servers are just for transport not for storage).

My recommendation moving forward is to create a local back-up or to sync another device so you have the copy in multiple devices.

Sorry about it, Ibai

Hi! Unfortunately Sync is not intended to use as a back up service. While in general it works just fine, data in the servers is not there permanently and sometimes it get's deleted (servers are just for transport not for storage). My recommendation moving forward is to create a local back-up or to sync another device so you have the copy in multiple devices. Sorry about it, Ibai