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Nectar tool bar disappears after Firefox 12 installed

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  • 94 have this problem
  • 1414 views
  • آخر ردّ كتبه hammysg1

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I installed Firefox 12 and my nectar toolbar disappeared.

I have reinsted it several times to no avail. All I can see is a blue toolbar where the nectar toolbar should be.

Any thoughts?

All Replies (17)

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I also have the same problem with firefox.

The only light to be shed on this so far is nectars response on twitter:

https://twitter.com/nectar

They say they are aware of it and are looking into it.

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Same here on Firefox v14.0.1- it's disappeared but Nectar Toolbar v1.300.428 exists in add-ons

Modified by Bandolier

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I E mailed this problem to freecause at 12 .26 yesterday, as recommended by Nectar Customer Services - so far the only reply is:-

"Dear Baden Gooch, This is an automated response to let you know we have received your information and someone will be contacting you shortly. Yours, Nectar Member Care Services "At your service for all your online shopping & toolbar needs"ref:_00D80Ky96._500C0LNkf2:ref

Modified by Exasperatedgooch

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Just got this from Freecause

"Dear Baden, Thank you for contacting FreeCause Support. We understand that your Nectar toolbar disappeared . Please be advised that we are aware of this issue and have reported it to our IT Department. We are currently working to have this issue resolved within the next 24 hours. We will notify you once the issue is resolved. We apologize for the inconvenience and we appreciate your patience regarding this matter. Best Regards, FreeCause Support

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Just got this from Freecause Support

"Dear Baden, Thank you for contacting FreeCause Support. We understand that your Nectar toolbar disappeared . Please be advised that we are aware of this issue and have reported it to our IT Department. We are currently working to have this issue resolved within the next 24 hours. We will notify you once the issue is resolved.We apologize for the inconvenience and we appreciate your patience regarding this matter. Best Regards, FreeCause Support

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A response from Support@freecause.com, which solved the problem. Note that their soltion doesn't quite match items on 14.0.1.

As to your reported problem, we suggest to reset your browser's advanced, security, privacy settings and re-install the toolbar. Kindly follow the instructions below:

UNINSTALL: · Firefox: Go to Tools -> Add-ons -> Select the toolbar and press uninstall

RESET SECURITY SETTINGS FOR MOZILLA FIREFOX

Please follow the steps to reset Firefox cookies settings and enable the JavaScript: 1.Open the Mozilla Firefox. 2.Click Firefox tab, select Preferences. 3.Click the Privacy tab. Under History, click the Firefox will drop down menu,and then click Use custom settings for history. 4.Select the check box next to Accept cookies from sites. 5.Click the Content tab, select the check box next to Enable JavaScript, and then click OK.

Please follow the steps to reset Firefox Security Default Settings: 1.Click Firefox tab, select Preferences. 2.Click the Security tab. 3.To reset the security defaults, select the following fields:

*Warn me when sites try to install add-ons
*Block reported attack sites
*Block reported web forgeries
*Remember password for sites

Then please add freecause.com as a trusted website for your antivirus software and close the antivirus software before re-installing the toolbar.



I do not understand why this worked, as I didn't have to change anything.

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Spot on, this has restored my search bar. Thanks.

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I dont think you changed anything.

I just uninstalled the toolbar again. Went to nectar.com clicked install.

Only this time i got a popup window about the settings.

Never had that before, I think they changed it.

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Maybe i spoke too soon? Activate for points. I have done that 10 times now and it still says activate for points and point unavailable.

But i can see my points balance and can access the statement data.

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The "Points unavailable" refers to the fact that your current page is not one where you can collect Nectar points. Try going to the Nectar homepage, then through collectpoints etc to argos/halfords/ebay, & it should change to "collectingpoints".

I think I had to click "Activate for points" twice - perhaps with the Anti Virus switched off, or perhaps having come out of Firefox - can't exactly remember.

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Clicked it 20+ times. restarted firefox, restarted the PC still nothing.

The only thing i cant find it a way to log out?

When i start firefix its got my points balance already there. Can you log out?

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Mine seems to be back after removing & re installing. I had to add points a couple of times, which appeared after I completely logged off and then on again

Baden

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Mine too is now back after removing add-on and restarting Firefox. Did not need to re-download the toolbar - it just appeared complete with points!

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Hi Everyone, Yes mine is back on also. I have done nothing at all except that I logged into Mozilla, noticed the toolbar was still missing, hit the 'view' tab and hey presto, the 'Nectar toolbar' option has returned but was unticked, so I ticked it and the missing toolbar was restored together with the points total.

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I had the response from support to do all the security changes this morning and decided to wait till I came home from work this evening to do anything and voila, my toolbar was back without doing anything at all including my points totals

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Disabled AV and Firewall. Still the same.

Tried it again a couple of hours later and its all back

Maybe the best approach next time it do nothing.

Wait for it to come back?

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Mine's back too and I haven't done anything, so I think there's been a general fix. Incidentally, when it was not working, I could not get it to work on IE8 either so I don't think it was just a problem with firefox. I wonder if Nectar IT dept have done something.

Also, in reply to cjar1950, the 'points unavailable' has often happened to me on websites that definitely accept nectar points (such as Argos and Sainsbury's) and I have to then go to Nectar.com and manually look for the shop in the eshop list then go to it that way to sort of 'force' the points to start registering

I think maybe there are a lot of bugs with Nectar website; on Sunday I was very frustrated to be making a large purchase and being unable to use the 'click through to eshop' method of collecting points, it just wouldn't redirect to any of the retailer websites so I couldn't collect the points.

Modified by hammysg1

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