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sky go /firefox

  • 12 ردًا
  • 12 have this problem
  • 15081 views
  • آخر ردّ كتبه johnlw

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Hi after updating firefox I can no longer watch sky go using firefox.Using internet explorer it works ok.Any suggestions as to why the sky go programs simply will not load and run.i do not get any error codes.It as if firefox trys to loasd the programs but never completes the download/connection and is a continous loop. Any suggestions please as I much prefer using firefox.

الحل المُختار

Please try uninstalling Microsoft Silverlight see Using the Silverlight plugin with Firefox

Restart your browser and then reinstall Microsoft Silverlight using this page: http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

Restart your browser again and install Microsoft .NET Framework Assistant 1.3.1 Follow the prompts from Firefox once the add-in has begun installation.

Finally clear the Firefox cache once more see How to clear the Firefox cache for directions on how to do this.

Let us know how you get on

~Ducklz

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All Replies (12)

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You may also need to update your flash player/add-ons to work with Firefox.

Can you please post a link to sky?

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here is a link to sky go: http://go.sky.com/vod/page/default/home.do

Modified by cor-el

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Ok, goto the following link and try updating Microsoft Silverlight http://www.microsoft.com/silverlight/

Once that's done, restart Firefox and let me know if that helped.

~Ducklz

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Thanks for the advice.I have already done that and it has not helped.

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What version of Firefox do you have?

~Ducklz

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Also the Sky website has a "service status" area under help and support, I have noticed they are experiencing difficulty with their broadband services in certain areas, can you please check and make sure you are not in that area?

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Try clearing Firefox's cookies and cache and check it again.


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

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I have firefox 11

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i have tried that with no success

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I have no problem connecting and running with internet Explorer,so I dont think it can be their broadand issues.

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الحل المُختار

Please try uninstalling Microsoft Silverlight see Using the Silverlight plugin with Firefox

Restart your browser and then reinstall Microsoft Silverlight using this page: http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

Restart your browser again and install Microsoft .NET Framework Assistant 1.3.1 Follow the prompts from Firefox once the add-in has begun installation.

Finally clear the Firefox cache once more see How to clear the Firefox cache for directions on how to do this.

Let us know how you get on

~Ducklz

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Hi Ducklz,

                  Thanks for the help.Your last advice has solved the problem and Sky is now running under Firefox.