Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since yesterday, I have been unable to use Firefox to sign into my online banking and keep getting a sign in error message

  • 2 replies
  • 6 have this problem
  • 44 views
  • آخر ردّ كتبه paulthes

more options

I have been using Mozilla Firefox and Thunderbird for several years without any problems. Since yesterday, on trying to log into my online banking accounts, I keep getting a sign in error message. I have checked with my bank and the error does not lie with their website or my user name and password. I am able sign in successfully using Internet Explorer. I have tried uninstalling Firefox and then downloading the latest version from your website but this has made no difference

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

more options

Worked a treat - Thank you very much.

Paul