ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have attempted to upgrade from Firefox 5 to Firefox 8 but a message box states that I have insufficient privilleges to install. How do I proceeed?

more options

I receive the alert to upgrade Firefox but upon downloading and attempting to install, by moving the Firefox icon to Applications, receive the "insufficient privileges" message box.

I receive the alert to upgrade Firefox but upon downloading and attempting to install, by moving the Firefox icon to Applications, receive the "insufficient privileges" message box.

الحل المُختار

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Read this answer in context 👍 1

All Replies (2)

more options

الحل المُختار

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

more options

Thank you so much cor-el. Firefox 8.0, up and running.