ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Are moderators now censoring unfavorable, even if respectful and helpful, posts criticing Mozilla's "rapid release" approach?

  • 12 ردًا
  • 1 has this problem
  • 2 views
  • آخر ردّ كتبه Chris Ilias

more options

Several of my posts have vanished off of threads, recently, despite not having any rude, profane or baseless content.

I have been vocal about not liking the "rapid release" approach, by Mozilla, as I feel it's introducing bugs and problems faster than it's fixing them, but my posts have been intended to be helpful and recommend that people roll back their FireFox versions to functional ones, as well as request Mozilla to get back to the basics, which mean producing a great product with sensible updates.

I would hate to think that CENSORSHIP is now the Mozilla approach, in these boards, for anything which dares criticize their update policies.

After all, I've been a long-time Firefox supporter. The surest way to lose supporters, though, is to CENSOR what they have to say.

Has anyone else had this problem?

Several of my posts have vanished off of threads, recently, despite not having any rude, profane or baseless content. I have been vocal about not liking the "rapid release" approach, by Mozilla, as I feel it's introducing bugs and problems faster than it's fixing them, but my posts have been intended to be helpful and recommend that people roll back their FireFox versions to functional ones, as well as request Mozilla to get back to the basics, which mean producing a great product with sensible updates. I would hate to think that CENSORSHIP is now the Mozilla approach, in these boards, for anything which dares criticize their update policies. After all, I've been a long-time Firefox supporter. The surest way to lose supporters, though, is to CENSOR what they have to say. Has anyone else had this problem?

الحل المُختار

Hi Ron,
I removed your posts from that thread for a couple of reasons:

  • You're spreading misinformation.
  • You're hijacking other peoples threads to vent your own issues, rather than helping.

Call it censorship or whatever, we have an obligation to make sure users are getting correct info, and when you ignore posts that correct you, we're not going to get into a game of "append a correction every time RonQ posts". At least I'm not.

If you've got issues with moderation, please post in the Contributors forum. As such, I'm locking this thread.

Read this answer in context 👍 0

All Replies (12)

more options

When I search for your username, I still see a lot of posts. If you compare Google cache (or any other cache), can you identify which ones were removed? I'd be curious to see them.

more options

One example was on thread:

https://support.mozilla.com/en-US/questions/865667

Several posts from today vanished. I did the usual (clear cache, etc) but I don't see any of the recent posts.

I don't mind if someone disagrees with me and I understand censoring rudeness or profanity, but it would be disturbing if my posts were deleted just because I don't agree with what Mozilla is doing with their updates.

If, for any reason, you see any other posts from me, today, on that topic, please let me know, as it means I'm having some other problem.

more options

One example was on thread: https://support.mozilla.com/en-US/questions/865667

You have 6 of the 17 replies in that thread. There were more??

Unfortunately, this site has very poor search by user. The only person who has good search by user is you, using the My Contributions link at the top of the index. Hopefully that will make it easier to find what you're looking for. Also, you can keep a record of your posts by printing that to PDF for future reference.


Edit: I see the last post in that thread is Chris trying to refocus the discussion on the original question. So some off-topic posts might have been pruned. That's pretty standard for support forums. If there is a different topic you want to raise that isn't aimed toward answering the original question, you can start a new thread.

Modified by jscher2000 - Support Volunteer

more options

Yes, I posted an answer, after the "let's re-focus" post, which basically stated that I thought that a good answer, for now, for the OP, was to not mess with v6 and that there was probably a fundamental flaw, which required a rollback. When I went back, the post was gone.

I tried re-posting, and once again, I found the post was gone.

So I asked, point blank, "are posts being censored, now", but that, too, was gone.

It would be unfortunate if, under the guise of "pruning", any unfavorable posts were "pruned", aka CENSORED, despite the very direct focusing on the ORIGINAL post.

Maybe if the discussion had gotten off on things like "what is your favorite youtube video", I could understand "pruning", but it would be tragic if a GENUINE, sincere attempt to make a suggestion directed towards the OP's problem, with an explanation why it was relevant, was censored, for such a reason.

That would certainly be an example of "moderator exercising excess power", I would think - LOL

Thanks for pointed out the "my contributions" link. I had missed that.

more options

Ron, I think you made your point in your first 4 posts in that thread. There's also a reasonably good chance the original poster has moved on after 3 weeks and either solved the problem or gave up. Time to move on, I think.

more options

You make a point about "time to move on".

But I think CENSORSHIP is the wrong approach, at any time.

A comment, like you said, "the OP probably has no more interest in this topic, let's bury it", then I could appreciate that and would shrug my shoulders and look elsewhere. But I don't like censorship.

more options

I think CENSORSHIP is the wrong approach, at any time.

I think there is a difference between not being allowed to make your point at all, and only being able to make it four times. As a moderator on a different forum, if someone kept repeating the same thing post after post in the same thread, I would consider it spamming or trolling and would seriously consider a permanent ban. The moderators here have more patience than I do!

more options

This support forum is intended to help users who want to know a specific Firefox feature or find a solution to their problems with Firefox.

As in every social groups, there are rules of common sense to follow.

If you want to complain about Firefox fast release cycles, Mozilla's website policy or any other topics, please use blogs or other more appropriate tools.

more options

jscher, the fact is I made a NEW point and re-directed the point right back to the OP's issue. And yet I was, apparently, CENSORED for my opinion. Spamming and trolling are real problems but we can't use them as epithets to be thrown out every time someone says something someone doesn't like to hear. At any rate, there should have been some kind of comment or discussion, not just a wonton censorship.

Corel, FUNNY. So, that's what it's come to, then? People are allowed to make WHOLE HATE THREADS because they disagree with my position, and admins are now taking to uniting to censoring my posts, all the while, the personal attacks are allowed. I guess I see that it's not good to go against the regime, here, with unpopular opinions.

Funny, how I've never been rude or profane, I simply have expressed an opinion. I guess people would rather close their eyes while Firefox becomes less and less popular.

scoobidiver, the fact is my last comments *DID* address the OP's SPECIFIC issues. They were deleted, anyway.

I guess I have angered the gestapo with unpopular opinions. Too bad, as I really just want to see Mozilla get on the right track again, as I've loved FireFox for YEARS.

more options

I hate when people use the word Gestapo to refer to moderating a forum. Let's not cheapen the suffering of the German people or make our little support board out to be more important than it is. This is just one forum in a world is full of forums.Not only is this just one forum, its purpose is narrow: to answer support questions. It is not primarily a suggestion board or debating society, and has only the most indirect relationship with the direction of Firefox development. To me, the main point is to answer the poster's question. In most cases, that's why the user asked, and that's why the contributors replied.

If you feel strongly that a user's problem is best addressed by rolling back to an earlier version of Firefox, I think you should keep making that suggestion (but perhaps only once or twice per thread). Specific is better than general, e.g., roll back because an add-on or website only works with particular versions. As a matter of style, if you search my username with the word rollback, you will see I've given detailed instructions many times; I think that helps reduce the potential for error and data loss.

However you choose to do it, we are all under the watchful eye of the moderators/administrators, to make sure we are fulfilling this site's mission of providing good support. In some cases, that may involve trimming off repetitive or unhelpful posts. I don't think that's going to change, no matter how many bad names we might call it.

more options

الحل المُختار

Hi Ron,
I removed your posts from that thread for a couple of reasons:

  • You're spreading misinformation.
  • You're hijacking other peoples threads to vent your own issues, rather than helping.

Call it censorship or whatever, we have an obligation to make sure users are getting correct info, and when you ignore posts that correct you, we're not going to get into a game of "append a correction every time RonQ posts". At least I'm not.

If you've got issues with moderation, please post in the Contributors forum. As such, I'm locking this thread.