i can't find saved downloaded files
I'm currently using FF 3.6.13 on Windows 7 X64. I've finally got wireless online with Reliance Netconnect in India.
I have tried numerous times to download from the web, ranging from the VLC program to JPG files attached to emails. When prompted, I click "Save file." Then I can't find the file. There's nothing in my "Downloads" folder.
I WAS able to do this some months earlier on a land line in India and also the last time I was in the US.
Thanks for your help!
All Replies (6)
- Click on Tools menu and select Downloads.
- You should see a list of the files that you have downloaded.
- Right-click on a file and select Open Containing Folder.
- The folder where the file was downloaded would be opened.
Thank you for responding so promptly.
The problem is that I do what you suggest and when I go to Tools > Downloads, the list is empty.
(In the past, when downloads was working on this same computer, I could find the files there...)
Another way of figuring out where downloaded files are being saved:
- Select Tools > Options
- Select the General tab
- Under Downloads section, note the settings for the Save files to option
It is possible that no files are actually being downloaded. You can refer to this article for troubleshooting: What to do if you can't download or save files.
In addition, since your Downloads window is blank, you can check if a Firefox setting is causing it:
- Select Tools > Options
- Select the Privacy tab
- Under the History section, ensure that the Firefox will option is not set to Never remember history.
Dynamite,
I did as you said and went to Tools> Options> General. Under Downloads, the Save Files to button is "on" and there is no destination file name. When I click on the browse button, nothing happens.
I'm not sure this is a problem but there is also no way to turn the Save Files button off. The "Show Downloads window when downloading" is also checked. Under Tools> Options > Privacy, it's set to Custom, not Never remember history.
So the lack of a destination folder is a problem, just I don't know how to fix it.
(I just tried downloading 3.6.18 thinking that might help, but the message said the partial download failed and it would download the whole thing, I said OK and then it hung.)
Dear Dynamite,
Well, wonders never cease... I closed Firefox after the update failed and when I reopened it, the Save Files to showed Downloads, the Browse feature works and I downloaded the files and can find them.
Thank you so much for your help!
I did all the above and still nothing! Help!