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I can't access www.mail.com through your browser on my HTC Inspire? Why is that?

Posted

I just purchased a new HTC Inspire phone and I can't access my e-mail through your site. Please tell me what to do. Thanks.

I just purchased a new HTC Inspire phone and I can't access my e-mail through your site. Please tell me what to do. Thanks.

Additional System Details

Sites Affected

http://www.mail.com

Application

  • User Agent: Mozilla/5.0 (Android; Linux armv7l; rv:2.1.1) Gecko/ Firefox/4.0.2pre Fennec/4.0.1

More Information

Michael Verdi 128 solutions 857 answers

What problem are you having exactly? I have the same phone and I can access their website. I don't have an account so I didn't try to send or receive mail. Incidentally, it doesn't look like their site is designed for mobile devices.

What problem are you having exactly? I have the same phone and I can access their website. I don't have an account so I didn't try to send or receive mail. Incidentally, it doesn't look like their site is designed for mobile devices.
disasterman 1 solutions 10 answers

I cant access mail.com either, with firefox 1o, even in safe mode with all add-ons disabled, and no security restrictions. Opens in Opera just fine.

I cant access mail.com either, with firefox 1o, even in safe mode with all add-ons disabled, and no security restrictions. Opens in Opera just fine.
jscher2000
  • Top 10 Contributor
8695 solutions 71076 answers

@disasterman, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Offline Storage : "Clear Now"

2. If needed, delete the site's cookies here

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

@disasterman, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. 1. Clear Firefox's Cache orange Firefox button ''or'' Tools menu > Options > Advanced On the Network mini-tab > Offline Storage : "Clear Now" 2. If needed, delete the site's cookies here While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies" Then try reloading the page. Does that help?
cor-el
  • Top 10 Contributor
  • Moderator
17479 solutions 157962 answers

Helpful Reply

This thread is about Firefox on the mobile platform (Android).

It doesn't sound to me that you are on that same platform.


Please start a new thread for your problem or question and provide troubleshooting information like your operating system and installed extensions and installed plugins.


(unlocking for now)

This thread is about Firefox on the mobile platform (Android). It doesn't sound to me that you are on that same platform. ---- Please start a new thread for your problem or question and provide troubleshooting information like your operating system and installed extensions and installed plugins. *[[/questions/new start a new thread]] *[[/kb/Using+the+Troubleshooting+Information+page]] ''(unlocking for now)''

Modified by cor-el

disasterman 1 solutions 10 answers

Thank you, yes I will open a new thread. I used this one because it is the only one that came up on the search specific to the site "mail.com". I have Firefox10, windows7 Professional, have tried disabling all add-ons and using safe mode, as well as all procedures here, including the configuration settings:

https://support.mozilla.org/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can?s=can%27t+access+mail.com+on+Firefox+10+but+can+on+Opera&r=9&e=es&as=s

What is strange is that it is doing the same thing on IE9. It is probably not a Mozilla problem, I was just hoping someone knew what the problem is with that particular site.

I thank you for your assistance.

Thank you, yes I will open a new thread. I used this one because it is the only one that came up on the search specific to the site "mail.com". I have Firefox10, windows7 Professional, have tried disabling all add-ons and using safe mode, as well as all procedures here, including the configuration settings: https://support.mozilla.org/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can?s=can%27t+access+mail.com+on+Firefox+10+but+can+on+Opera&r=9&e=es&as=s What is strange is that it is doing the same thing on IE9. It is probably not a Mozilla problem, I was just hoping someone knew what the problem is with that particular site. I thank you for your assistance.
cor-el
  • Top 10 Contributor
  • Moderator
17479 solutions 157962 answers

Can you access the site via Google Translate with a random source language?

Can you access the site via Google Translate with a random source language? *http://translate.google.com/translate?hl=en&sl=fr&tl=en&u=http://www.mail.com
disasterman 1 solutions 10 answers

Wow, that was instantaneous. YES!!!! What enabled that to work?!

Wow, that was instantaneous. YES!!!! What enabled that to work?!
disasterman 1 solutions 10 answers

However, once the site comes up, login never completes.....

However, once the site comes up, login never completes.....
cor-el
  • Top 10 Contributor
  • Moderator
17479 solutions 157962 answers

Helpful Reply

Yes, that is only for viewing purposes and to check things out if there are problems.

So it sounds that something on your computer is blocking access to that site.

Can you ping the site or do a tracert succesfully?


Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:

Yes, that is only for viewing purposes and to check things out if there are problems. So it sounds that something on your computer is blocking access to that site. Can you ping the site or do a tracert succesfully? ---- Do a malware check with some malware scanning programs on the Windows computer.<br /> You need to scan with all programs because each program detects different malware.<br /> Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br /> *http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware *http://www.superantispyware.com/ - SuperAntispyware *http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner *http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page *http://www.safer-networking.org/en/index.html - Spybot Search & Destroy *http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked