ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't update or load new version; says I don't have permission; update is grayed out

  • 1 (رد واحد)
  • 9 have this problem
  • 2 views
  • آخر ردّ كتبه cor-el

more options

I want to update to 3.6 from 5, but the update is grayed out and when I try to put the new version into my applications folder it tells me I don't have permission.

All Replies (1)

more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.