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Just updated to firefox 3.6.8 and now my laptop's hard drive failed after subsequent firefox crashes.

Posted

I just updated to firefox 3.6.8 this morning after getting prompted to update as I started firefox. The firefox update successfully installed page said that I should update to the latest adobe flashplayer, so I did that as well, although that installation failed for whatever reason. I figured that I would update it later. I started watching live streaming videos on a website, and it was working for awhile, but firefox started to not respond. I tried opening up task manager, but even that started to lag and took minutes to open. The problem seemed resolved for awhile, but firefox started to not respond off and on, task manager stopped responding completely, explorer crashed, and my computer blue screened. It wouldn't even get off the blue screen after minutes of waiting, so I shut my laptop down manually. I'm positive that this couldn't have been a virus, since I only visited my usual websites, and I have both adblock plus and noscript installed. As for my laptop now, it won't boot to windows vista. I tried the hard drive test and failed. Now my laptop isn't even able to turn off no matter how long I hold down the power button. It's not an old laptop, so I doubt that it was just time for it to die.

I have always been a fan of firefox, but this is just horrible. I don't know if it was firefox's fault but it sure seems like it...

I'm currently on my older laptop, since my other one is obviously dead now. My broken one had vista installed and again, firefox 3.6.8 version.

I just updated to firefox 3.6.8 this morning after getting prompted to update as I started firefox. The firefox update successfully installed page said that I should update to the latest adobe flashplayer, so I did that as well, although that installation failed for whatever reason. I figured that I would update it later. I started watching live streaming videos on a website, and it was working for awhile, but firefox started to not respond. I tried opening up task manager, but even that started to lag and took minutes to open. The problem seemed resolved for awhile, but firefox started to not respond off and on, task manager stopped responding completely, explorer crashed, and my computer blue screened. It wouldn't even get off the blue screen after minutes of waiting, so I shut my laptop down manually. I'm positive that this couldn't have been a virus, since I only visited my usual websites, and I have both adblock plus and noscript installed. As for my laptop now, it won't boot to windows vista. I tried the hard drive test and failed. Now my laptop isn't even able to turn off no matter how long I hold down the power button. It's not an old laptop, so I doubt that it was just time for it to die. I have always been a fan of firefox, but this is just horrible. I don't know if it was firefox's fault but it sure seems like it... I'm currently on my older laptop, since my other one is obviously dead now. My broken one had vista installed and again, firefox 3.6.8 version.

Additional System Details

Installed Plug-ins

  • -Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Java(TM) Platform SE binary
  • 1.7.0069.2
  • JoostPlugin
  • npdivxplayerplugin
  • DivX® Web Player
  • Macromedia Shockwave for Director Netscape plug-in, version 10.1
  • npunagi2
  • Shockwave Flash 10.0 r12
  • DivX® Content Upload Plugin
  • 3.0.50106.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.1465
  • Rhapsody Player Engine Plugin
  • NPVeohVersion plugin
  • Yahoo! activeX Plug-in Bridge
  • Java Plug-in 1.6.0_11 for Netscape Navigator (DLL Helper)
  • Adobe Acrobat Plug-In Version 7.00 for Netscape
  • Npdsplay dll
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 GTB7.0 (.NET CLR 3.5.30729)

More Information

No script, adblock plus

Question owner

Ever since I installed the 3.6.8 version of firefox my websites freeze or crash after being opened for a few minutes. Videos from You tube and other sites are freezing. I reinstalled the newest Flash Player version but that hasn't helped.

Can I go back to my previous version because this version sucks.

Ever since I installed the 3.6.8 version of firefox my websites freeze or crash after being opened for a few minutes. Videos from You tube and other sites are freezing. I reinstalled the newest Flash Player version but that hasn't helped. Can I go back to my previous version because this version sucks.

Question owner

Im having same problem. Anyone have a solution?

Im having same problem. Anyone have a solution?

Question owner

I've also notice with this new version that pages are having lots of issues loading. I click a bookmark and it just cycles -- often times hitting the refresh or the stop button and then hitting enter again will make them display. Weird stuff. Very frustrating.

I've also notice with this new version that pages are having lots of issues loading. I click a bookmark and it just cycles -- often times hitting the refresh or the stop button and then hitting enter again will make them display. Weird stuff. Very frustrating.

Question owner

I updated to 3.6.8 yesterday (after not having updated for perhaps 5-6 mos), and now the browser is crashing regularly, even just after I've launched it for 15 seconds..

I updated to 3.6.8 yesterday (after not having updated for perhaps 5-6 mos), and now the browser is crashing regularly, even just after I've launched it for 15 seconds..

Question owner

Same issue Mozilla 3.6.8 has been crashing every single day a few times a day.

Solution: Moving on to Chrome.

Same issue Mozilla 3.6.8 has been crashing every single day a few times a day. Solution: Moving on to Chrome.

Question owner

Same problem as the original poster except I have Windows Vista - have to do hard shutdown with the power button. There is something very wrong here.

Same problem as the original poster except I have Windows Vista - have to do hard shutdown with the power button. There is something very wrong here.

Question owner

Random client crashes, as well as the occasional BSOD.

Until this issue is fixed. I'll sadly be using Chrome.

Random client crashes, as well as the occasional BSOD. Until this issue is fixed. I'll sadly be using Chrome.

Question owner

I have the same problem. I have never had a problem with Firefox before, and use it as my main browser. However recently, after updating to 3.6.8, its been crashing all the time. Up to 20 times an hour. Usually it occurs when I click a link from a Google search, or in Yahoo. Even if I send in a crash report and restart Firefox, it crashes as soon as the same page is brought back up, or the same link is clicked. I have also had it crash when completely idle. Its very frustrating as it is my favorite browser. I've resorted to using Google Chrome for the time being.

I have the same problem. I have never had a problem with Firefox before, and use it as my main browser. However recently, after updating to 3.6.8, its been crashing all the time. Up to 20 times an hour. Usually it occurs when I click a link from a Google search, or in Yahoo. Even if I send in a crash report and restart Firefox, it crashes as soon as the same page is brought back up, or the same link is clicked. I have also had it crash when completely idle. Its very frustrating as it is my favorite browser. I've resorted to using Google Chrome for the time being.

Question owner

After the 3.6.8 update, my browser turned into a non-responding, crashing slug. Disabling NoScript has temporarily solved that problem.

But I feel naked running without NoScript.

So who's going to take responsibility for fixing this problem; Mozilla or the NoScript developer?

After the 3.6.8 update, my browser turned into a non-responding, crashing slug. Disabling NoScript has temporarily solved that problem. But I feel naked running without NoScript. So who's going to take responsibility for fixing this problem; Mozilla or the NoScript developer?

Question owner

Since updating to 3.6.8 my Firefox is just crashing, closing, going poof without warning. It seems to be random, I go to a page and it just disappears. Like I never even opened it.Sometimes its fine for awhile and then poof. Sometimes it poofs right on opening. Earlier it crashed 20 times just trying to watch a video on an EHow.com page. No rhyme or reason. Unfortuantely I have to use Firefox for work so someone HELP!

Since updating to 3.6.8 my Firefox is just crashing, closing, going poof without warning. It seems to be random, I go to a page and it just disappears. Like I never even opened it.Sometimes its fine for awhile and then poof. Sometimes it poofs right on opening. Earlier it crashed 20 times just trying to watch a video on an EHow.com page. No rhyme or reason. Unfortuantely I have to use Firefox for work so someone HELP!

Question owner

Just made a discovey. Tried using safe mode and same issue. I did discover that it has something to do with Flash. I have the most current version but any site that uses it like a video etc will crash. I uninstalled flash and the pages with the vids loaded without crashing firefix...but of course then the videos did not play. I reinstalled flash and we are crashing again. And by crashing I mean FF just poof closes....

Just made a discovey. Tried using safe mode and same issue. I did discover that it has something to do with Flash. I have the most current version but any site that uses it like a video etc will crash. I uninstalled flash and the pages with the vids loaded without crashing firefix...but of course then the videos did not play. I reinstalled flash and we are crashing again. And by crashing I mean FF just poof closes....

Question owner

Also been having issues on XP SP3.

Since updating to 3.6.8 I have had several issues with firefox, stalling, not loading pages properly and as mentioned BSODs. Firefox has become unusable.

I do plan to completely remove it and try FF4B2 tomorrow with no bookmarks or plugins/extentions and see what happens. Right now I am using Google Chrome and have had no issues, suggesting the issue is confined to FF.

Also been having issues on XP SP3. Since updating to 3.6.8 I have had several issues with firefox, stalling, not loading pages properly and as mentioned BSODs. Firefox has become unusable. I do plan to completely remove it and try FF4B2 tomorrow with no bookmarks or plugins/extentions and see what happens. Right now I am using Google Chrome and have had no issues, suggesting the issue is confined to FF.

Question owner

Same problem. FF will be fine for a while, then when I click on a page or something, it snaps closed with a "Firefox has crashed, tell us about the issue so we can fix it," box on my desktop. Well I've filled out the box plenty of times to no avail. Same problem! I've tried Chrome, but it just doesn't feel the same... I got FF withdrawl. :P But either way, this is incredibly frustrating, and started once I updated to 3.6.8. Does anyone know when the new update is coming? Or if I could somehow go back in my updates to 3.6.7 or something?

Same problem. FF will be fine for a while, then when I click on a page or something, it snaps closed with a "Firefox has crashed, tell us about the issue so we can fix it," box on my desktop. Well I've filled out the box plenty of times to no avail. Same problem! I've tried Chrome, but it just doesn't feel the same... I got FF withdrawl. :P But either way, this is incredibly frustrating, and started once I updated to 3.6.8. Does anyone know when the new update is coming? Or if I could somehow go back in my updates to 3.6.7 or something?

Question owner

When I have tried to update to FF3.6.8, the install goes ok until clicking on "accept" and it says "can't find liscence for this version - see firefox home page". Is there a fix for this or not? If so, where is it?

When I have tried to update to FF3.6.8, the install goes ok until clicking on "accept" and it says "can't find liscence for this version - see firefox home page". Is there a fix for this or not? If so, where is it?

Question owner

Wow, looks like FF just FAILED hard.... I got the same problem and looks like the best option is to use Chrome for a while..

Wow, looks like FF just FAILED hard.... I got the same problem and looks like the best option is to use Chrome for a while..

Question owner

I, too, have begun to use Google Chrome and for my purposes it is working well.  It definitely is more simple than Firefox or Internet Explorer.  If Firebox ever gets their act together about fixing all the problems with this version or at least hurry up with a better version I plan on going back to it.  But Chrome isn't crashing or freezing or never loading my websites or giving me crazy errors so I'm HAPPY!
I, too, have begun to use Google Chrome and for my purposes it is working well. It definitely is more simple than Firefox or Internet Explorer. If Firebox ever gets their act together about fixing all the problems with this version or at least hurry up with a better version I plan on going back to it. But Chrome isn't crashing or freezing or never loading my websites or giving me crazy errors so I'm HAPPY!

Question owner

I'm back to IE until FF fix this 'not responding' problem.

I much prefer to use FF, just wish it much preferred me to use it.

I'm back to IE until FF fix this 'not responding' problem. I much prefer to use FF, just wish it much preferred me to use it.

Question owner

I had same problem. I disabled the Shockwave Flash plugin and now FF is working fine for me.

Go to Tools->Add-ons then select Plugins scrolldown to Shockwave Flash select it and click disable. Restart FF.

Hope this works for you guys too.

I had same problem. '''I disabled the Shockwave Flash plugin and now FF is working fine for me.''' Go to Tools->Add-ons then select Plugins scrolldown to Shockwave Flash select it and click disable. Restart FF. Hope this works for you guys too.

Question owner

I had the same problems. What I did was going bak to version 3.5.x and now everything is running nicely like before. So uninstall 3.6 and pick your version at http://www.mozilla.com/en-US/firefox/all-older.html. I'll wait for 'better' versions untill I read here that they work well!

I had the same problems. What I did was going bak to version 3.5.x and now everything is running nicely like before. So uninstall 3.6 and pick your version at http://www.mozilla.com/en-US/firefox/all-older.html. I'll wait for 'better' versions untill I read here that they work well!

Question owner

Sluggish FF since upgrade

Sluggish FF since upgrade