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منتدى الدعم

i cant log into, "my account", from the orange web site.

Posted

when i select the my account icon it takes me to a page to select mobile account or broadband account. when i select mobile account it goes to the firefox error page , cannot connect with orange etc. ive spoken to orange help and there is no prob with site and i can access it from my mobile. but not the lap top that uses firefox.

URL of affected sites

http://

when i select the my account icon it takes me to a page to select mobile account or broadband account. when i select mobile account it goes to the firefox error page , cannot connect with orange etc. ive spoken to orange help and there is no prob with site and i can access it from my mobile. but not the lap top that uses firefox. == URL of affected sites == http://

Additional System Details

Installed Plug-ins

  • -The IcedTea NPR Web Browser Plugin (using IcedTea6 1.8 (6b18-1.8-0ubuntu1)) executes Java applets.
  • The Totem 2.30.2 plugin handles video and audio streams.
  • DivX Web Player version 1.4.0.233
  • Shockwave Flash 10.1 r53
  • This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

Application

  • User Agent: Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.9.2.6) Gecko/20100628 Ubuntu/10.04 (lucid) Firefox/3.6.6

More Information

Unable to connect
Firefox can't establish a connection to the server at services.orange.co.uk.
* The site could be temporarily unavailable or too busy. Try again in a few
moments.
* If you are unable to load any pages, check your computer's network
connection.
* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

Moses
  • Moderator
459 solutions 3608 answers
One of your add-ons might be the culprit too. Try running Firefox in [[Safe Mode]] with all add-ons disabled. If that solves the problem, see [[Troubleshooting extensions and themes]] and possibly [[Troubleshooting plugins]]