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Upgraded to 3.6.4. Facebook crashes the app.

Posted

The auto-upgrader ran when I opened Firefox today. Am now at version 3.6.4, Mac. I also upgraded my Adobe Flash player to the latest version after the initial app re-start as was suggested. Facebook now crashes the app every time I go to it. Can't log in, doesn't even load, the app just crashes as soon as I type in the URL and hit return. FYI...

URL of affected sites

http://www.facebook.com

The auto-upgrader ran when I opened Firefox today. Am now at version 3.6.4, Mac. I also upgraded my Adobe Flash player to the latest version after the initial app re-start as was suggested. Facebook now crashes the app every time I go to it. Can't log in, doesn't even load, the app just crashes as soon as I type in the URL and hit return. FYI... == URL of affected sites == http://www.facebook.com

Additional System Details

Installed Plug-ins

  • -Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • iPhoto6
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Office Live Update v1.0
  • Java Plug-In 2 for NPAPI Browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.1 r53

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4

More Information

Application Basics
Name
Firefox
Version
3.6.4
Profile Directory
Show in Finder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Firefox Universal Uploader (fireuploader)
0.4.4
true
{0200c2a9-70da-4f6d-b527-f5f7d7877228}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importDefaults
false
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://my.yahoo.com/
browser.startup.homepage_override.mstone
rv:1.9.2.4
browser.tabs.warnOnClose
false
browser.zoom.full
false
browser.zoom.siteSpecific
false
extensions.lastAppVersion
3.6.4
font.default.x-western
sans-serif
font.minimum-size.x-western
10
font.name.monospace.x-western
Monaco
font.name.sans-serif.x-western
Lucida Grande
font.size.fixed.x-western
10
font.size.variable.x-western
12
network.cookie.prefsMigrated
true
places.last_vacuum
1272312565
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
56
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false

Question owner

Same problem with random websites (BBC news etc.) - I'm running snow leopard (10.6.4) and also installed the flash update....

Same problem with random websites (BBC news etc.) - I'm running snow leopard (10.6.4) and also installed the flash update....
Cheng Wang 34 solutions 435 answers

Helpful Reply

This sounds like a problem with Adobe, I assume you're not getting the same problem in Safari?

This sounds like a problem with Adobe, I assume you're not getting the same problem in Safari?

Question owner

I had a similar problem after a Flash upgrade. I fixed it by uninstalling Adobe Flash and installing an older version of Flash (version 10,0,45,2)

An archive of old Flash versions can be found here:

Older Flash Version Archive

I had a similar problem after a Flash upgrade. I fixed it by uninstalling Adobe Flash and installing an older version of Flash (version 10,0,45,2) An archive of old Flash versions can be found here: [http://kb2.adobe.com/cps/142/tn_14266.html Older Flash Version Archive]

Question owner

Not every Facebook app is crashing, and even the ones that are crashing will run awhile before they do, but none of this happened until the recent update. I reinstalled Adobe & Macromedia per instructions from Mozilla chat, and it fixed it for awhile but now it's crashing again.

I don't want to do what the above solution suggests of going back to an old version of flash due to the warning about security holes. I just think Mozilla needs to look at this issue and send another update right away.

This is similar to the terrible update on a previous version of Firefox that did not play well with Personas, so I'm thinking something in the new update just doesn't play well with Flash. Not to mention that something in the new update caused it to grab an install date of 12-31-1969 instead of 04-22-2010. See attached screenshot.

Not every Facebook app is crashing, and even the ones that are crashing will run awhile before they do, but none of this happened until the recent update. I reinstalled Adobe & Macromedia per instructions from Mozilla chat, and it fixed it for awhile but now it's crashing again. I don't want to do what the above solution suggests of going back to an old version of flash due to the warning about security holes. I just think Mozilla needs to look at this issue and send another update right away. This is similar to the terrible update on a previous version of Firefox that did not play well with Personas, so I'm thinking something in the new update just doesn't play well with Flash. Not to mention that something in the new update caused it to grab an install date of 12-31-1969 instead of 04-22-2010. See attached screenshot.

Question owner

It's not just the apps for me. I won't even load the base facebook URL w/out crashing... For the Interim I've switched to Chrome...have to say I'm liking it!

It's not just the apps for me. I won't even load the base facebook URL w/out crashing... For the Interim I've switched to Chrome...have to say I'm liking it!

Question owner

Im having the same problem due to the upgrade...all was fine until I let it install....now all my apps on facebook are crashing...i get a grey page with what appears to be a sad lego...lol....and it crashes....this is really getting on my nerves....i sure hope someone at Firefox and or Adobe are working to fix this

Im having the same problem due to the upgrade...all was fine until I let it install....now all my apps on facebook are crashing...i get a grey page with what appears to be a sad lego...lol....and it crashes....this is really getting on my nerves....i sure hope someone at Firefox and or Adobe are working to fix this

Question owner

Absolutely nothing works at all for me with 3.6.4.

All I get is a stupid message that claims that because I have a proxy server (which I don't), all connections are refused.

What have you done, Firefox?

How do I reverse the automatic upgrade back to 3.6.3, and then I can reume my web access?

Absolutely nothing works at all for me with 3.6.4. All I get is a stupid message that claims that because I have a proxy server (which I don't), all connections are refused. What have you done, Firefox? How do I reverse the automatic upgrade back to 3.6.3, and then I can reume my web access?

Question owner

Firefox was great until the auto upgrade this morning. Now it crashes on any site that has more than one script running. It's crashed www.latimes.com, www.facebook.com, www.volunteermatch.org and others. I've had to resort to using IE again, which I loathe, but since it's a work computer, I can't install any other browsers.

Firefox was great until the auto upgrade this morning. Now it crashes on any site that has more than one script running. It's crashed www.latimes.com, www.facebook.com, www.volunteermatch.org and others. I've had to resort to using IE again, which I loathe, but since it's a work computer, I can't install any other browsers.

Question owner

I'm having major issues in SuperPokePets which is dependent on Adobe Flash Player. I have 3 pets on this game and I play daily :(

I did the auto upgrade today and I keep getting Action Errors from Adobe Flashplayer 10 - something about a stacking issue?. It crashed my entire computer 3 times.

I use Ubuntu as my operating system and Mozilla Firefox (which was just updated to the new buggy version). Is this going to be fixed ASAP I hope? :(

I'm having major issues in SuperPokePets which is dependent on Adobe Flash Player. I have 3 pets on this game and I play daily :( I did the auto upgrade today and I keep getting Action Errors from Adobe Flashplayer 10 - something about a stacking issue?. It crashed my entire computer 3 times. I use Ubuntu as my operating system and Mozilla Firefox (which was just updated to the new buggy version). Is this going to be fixed ASAP I hope? :(
JYOuyang 18 solutions 174 answers

Please make sure your Flash plugin is up to date: http://www.mozilla.com/en-US/plugincheck/

If you're having issues with 3.6.4 and the Flash plugin, please take a look at Adobe Flash plugin has crashed - Prevent it from happening again and increase the timeout as indicated.

Please make sure your Flash plugin is up to date: [http://www.mozilla.com/en-US/plugincheck/] If you're having issues with 3.6.4 and the Flash plugin, please take a look at [[The Adobe Flash plugin has crashed]] and increase the timeout as indicated.

Question owner

Please help... Anytime I type facebook.com on my URL it crashes my firefox and restarts telling me its sending a crash report.I cant access facebook for some days and counting.. What is going on.I have sent a crash report,uninstalled and installed so called Adobe Flash and it hasn't solved anything.I cant check on my facebook for now.I also have a problem of not being able to type on my address bar as that is what crashes my firefox.i have to use the tool bars to open my other mails but facebook is a big issue since i go there everyday.Help!!!!!!!!!!!!!!!!! today please.

Emeks

Please help... Anytime I type facebook.com on my URL it crashes my firefox and restarts telling me its sending a crash report.I cant access facebook for some days and counting.. What is going on.I have sent a crash report,uninstalled and installed so called Adobe Flash and it hasn't solved anything.I cant check on my facebook for now.I also have a problem of not being able to type on my address bar as that is what crashes my firefox.i have to use the tool bars to open my other mails but facebook is a big issue since i go there everyday.Help!!!!!!!!!!!!!!!!! today please. Emeks

Question owner

I'm having the same problem as Ian McKay. Firefox upgraded and now I cannot do anything with the browser. IE won't work either. I can get my email via Thunderbird but Firefox 3.6.4 upgrade has jinxed my system. IE won't function nor will Chrome. I just activated my update of AVG and it worked as are my other computers' Firefox 3.6.3. HELP The halted computer is my primary.

I'm having the same problem as Ian McKay. Firefox upgraded and now I cannot do anything with the browser. IE won't work either. I can get my email via Thunderbird but Firefox 3.6.4 upgrade has jinxed my system. IE won't function nor will Chrome. I just activated my update of AVG and it worked as are my other computers' Firefox 3.6.3. HELP The halted computer is my primary.

Question owner

No fix in sight still i see...WTH this is crazy bull....give us an update that destroys everything! Hellooooo is anyone at adobe and or firefox fixing this mess ?!?!

No fix in sight still i see...WTH this is crazy bull....give us an update that destroys everything! Hellooooo is anyone at adobe and or firefox fixing this mess ?!?!

Question owner

No Pam, it seems not. All I want is a reversion back to V3.6.3, and then I'm out of here.

Are you reading this Firefox?

No Pam, it seems not. All I want is a reversion back to V3.6.3, and then I'm out of here. Are you reading this Firefox?

Question owner

Hey guys: I found a copy of 3.6 on my computer...loaded it...everything OK but now I'm on the "bad" 3.6....BUT IT WORKS!!!!

Hey guys: I found a copy of 3.6 on my computer...loaded it...everything OK but now I'm on the "bad" 3.6....BUT IT WORKS!!!!

Question owner

stable as a rock until this auto update now crashing once an hour - snow lepoard, mac

stable as a rock until this auto update now crashing once an hour - snow lepoard, mac

Question owner

Same here submissive.....had no troubles till they " made it better for us " UGH.....this is nuts....I shut my Firefox down and used my IE....so far so good on my games ....still a pain....I did like FF better but they dont seem to want to help us

Same here submissive.....had no troubles till they " made it better for us " UGH.....this is nuts....I shut my Firefox down and used my IE....so far so good on my games ....still a pain....I did like FF better but they dont seem to want to help us

Question owner

im getting the same error on hulu.com on both of my computers, one is windows 7 64 bit and one is windows xp 32 bit. right in the middle of watching hulu videos this error occured and now i can't get it to work for the life of me on firefox. so frustrating . the delayed timer idea doesn't do anything, error still pops up

im getting the same error on hulu.com on both of my computers, one is windows 7 64 bit and one is windows xp 32 bit. right in the middle of watching hulu videos this error occured and now i can't get it to work for the life of me on firefox. so frustrating . the delayed timer idea doesn't do anything, error still pops up

Question owner

I had luck using me IE browser as opposed to Firefeox....it just crashes the games I play on facebook ( which is about all I do online anyways ) ...but when playing my games...I cant make more than 2 moves & it crashes...with a word of lie..it crashed 28 times in 10 minutes....this is pathetic & even more pathetic is the fact that we get no response anywhere from adobe or FF.....unless its been posted someplace I missed....its been ignored

I had luck using me IE browser as opposed to Firefeox....it just crashes the games I play on facebook ( which is about all I do online anyways ) ...but when playing my games...I cant make more than 2 moves & it crashes...with a word of lie..it crashed 28 times in 10 minutes....this is pathetic & even more pathetic is the fact that we get no response anywhere from adobe or FF.....unless its been posted someplace I missed....its been ignored

Question owner

I play cafe on facebook and it loads slow since the new update and it crashes with cafe with a message adobe flash has crashed .

I play cafe on facebook and it loads slow since the new update and it crashes with cafe with a message adobe flash has crashed .