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Hi,
Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).
Please submit a new ticket from this page so our support agent can assist you further.
You can manage your Firefox account via its settings page.
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.