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Advice and help articles outdated

  • 2 (ردّان اثنان)
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  • آخر ردّ كتبه James

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Sorry, this probably not the right category but nothing there for 'help and advice'.

Hello All, This is not a complaint or the need for a fix. I like Thunderbird the most amongst all 3-rd party options … after the discontinuation of the excellent Windows Mail & Calendar app and the forced change to the dreadful New Outlook.

However, I would like to post a concern or suggestion: Since installing I experienced, as many first-time users, various more or less urgent adjustments or settings-changes, but was able to fix or set all to my liking.

Here is my experience, though, when finding help-articles, in general or in TB forum: Most of them seem to be outdated … meaning procedures and path’s leading to certain settings do not work or have obviously changed with updates. E.g., there is no Options in Tools or Composition in Options. Suggestions for getting to where you uncheck “Use Paragraph instead of Body …” do not work that way anymore. Instead, it is now found under Settings, easily accessible from the Settings icon, bottom left. This is only one example of many where certain folders or links do not exist anymore or have been relocated.

Would it possible to eliminate / take off-line outdated advice, which surely created headaches and wasted time for many. I was able to do all settings and customizations in the end but spent quite some time finding the current path to the right place. So many descriptions are outdated / obviously from older versions and should be deleted or amended.

Thanks

Sorry, this probably not the right category but nothing there for 'help and advice'. Hello All, This is not a complaint or the need for a fix. I like Thunderbird the most amongst all 3-rd party options … after the discontinuation of the excellent Windows Mail & Calendar app and the forced change to the dreadful New Outlook. However, I would like to post a concern or suggestion: Since installing I experienced, as many first-time users, various more or less urgent adjustments or settings-changes, but was able to fix or set all to my liking. Here is my experience, though, when finding help-articles, in general or in TB forum: Most of them seem to be outdated … meaning procedures and path’s leading to certain settings do not work or have obviously changed with updates. E.g., there is no Options in Tools or Composition in Options. Suggestions for getting to where you uncheck “Use Paragraph instead of Body …” do not work that way anymore. Instead, it is now found under Settings, easily accessible from the Settings icon, bottom left. This is only one example of many where certain folders or links do not exist anymore or have been relocated. Would it possible to eliminate / take off-line outdated advice, which surely created headaches and wasted time for many. I was able to do all settings and customizations in the end but spent quite some time finding the current path to the right place. So many descriptions are outdated / obviously from older versions and should be deleted or amended. Thanks

الحل المُختار

Thank you for the feedback. We're all volunteers, and you're welcome to help. There are never enough people, as your post indicated, to keep everything current and also to help others in using Thunderbird. It would be a big help if you would post URLs of major error pages that you encountered.

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الحل المُختار

Thank you for the feedback. We're all volunteers, and you're welcome to help. There are never enough people, as your post indicated, to keep everything current and also to help others in using Thunderbird. It would be a big help if you would post URLs of major error pages that you encountered.

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Are you referring to the KB articles at https://support.mozilla.org/en-US/products/thunderbird or threads in the Thunderbird section of the support forum https://support.mozilla.org/en-US/questions/thunderbird?show=all

If threads then check the date as they may be old as in for much older version of Thunderbird when it was not under Settings yet. Threads are auto archived and locked after six months so that is an indicator the information may not be up to date depending.

If a KB article is outdated and no longer relevant it is not deleted but marked as as longer maintained and not show up in normal search results. If it is relevant then it can be updated as you can submit an edit to be looked at.

For example this is a old KB article for desktop Firefox https://support.mozilla.org/en-US/kb/Firefox%20cache%20file%20was%20infected%20with%20a%20virus that has been marked This article is no longer maintained, so its content might be out of date. and no longer shows up in normal support.mozilla.org search results.

Modified by James

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