Crashing and gray screen on Firefox Android
I get random crashes that lead to a gray screen typically many times per week when using Firefox for Android.
How do I fix this?
All Replies (2)
Hi
I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, make sure that you have updated both your Android device and Firefox for Android to the latest versions available.
As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?
If this does not resolve the issue, open the Android Settings app, select Apps then find Firefox in the list. In the section titled Storage and Cache, select the option to clear the cache (do not clear data!). Does this help?
Following that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent Socorro link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.
I hope that this helps.
Paul said
Hi I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, make sure that you have updated both your Android device and Firefox for Android to the latest versions available. As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash? If this does not resolve the issue, open the Android Settings app, select Apps then find Firefox in the list. In the section titled Storage and Cache, select the option to clear the cache (do not clear data!). Does this help? Following that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent Socorro link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you. I hope that this helps.
It doesn't show up in about:crashes.
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