
Error message signing in to ATT yahoo mail
I've been accessing my ATT Yahoo mail on Firefox for about 20 years. In the last month or so, after entering my password, I get an error message titled "Something Went Wrong." When I go to Chrome, I have no trouble signing in.
I've been accessing my ATT Yahoo mail on Firefox for about 20 years. In the last month or so, after entering my password, I get an error message titled "Something Went Wrong." When I go to Chrome, I have no trouble signing in.
All Replies (1)
here are some steps you can take to troubleshoot the issue:
1. Clear Cache and Cookies: Sometimes, corrupted cache or cookies can cause login issues. To clear them in Firefox: ◦ Click on the menu button (three horizontal lines) in the upper right corner. ◦ Go to Settings > Privacy & Security. ◦ Under the "Cookies and Site Data" section, click on Clear Data. ◦ Select both "Cookies and Site Data" and "Cached Web Content," then click Clear. 2. Disable Extensions: Some browser extensions can interfere with website functionality. Try disabling your extensions: ◦ Click on the menu button and go to Add-ons and themes. ◦ Disable all extensions and try logging in again. If it works, re-enable them one by one to identify the culprit. 3. Update Firefox: Ensure that you are using the latest version of Firefox. Go to the menu button, select Help, and then About Firefox to check for updates. 4. Check Privacy Settings: Sometimes, strict privacy settings can block certain website functionalities: ◦ Go to Settings > Privacy & Security. ◦ Under "Enhanced Tracking Protection," try setting it to "Standard" and see if that resolves the issue. 5. Try Safe Mode: Firefox has a Safe Mode that disables extensions and uses default settings: ◦ Click on the menu button, go to Help, and select Restart with Add-ons Disabled. ◦ Try logging in to your email in Safe Mode.
6. Check for Corrupted Profile: If none of the above steps work, your Firefox profile may be corrupted. You can create a new profile:
◦ Type about:profiles in the address bar and press Enter. ◦ Click on Create a New Profile and follow the prompts. ◦ Open the new profile and try logging in to your email. 7. Check Firewall/Antivirus Settings: Sometimes, security software can block certain websites. Ensure that your firewall or antivirus is not blocking Firefox.