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Outlook Webmail opening messages in scroll location of previous message

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Greetings,

I am assisting someone with two issues they are having with Firefox.

They are using the latest version of Firefox (all updates installed).

They are able to replicate the issues below in a new private browser windows.

The two issues remained even after creating a new clean profile.

We tried removing Firefox, renaming all the “Mozillia” settings folders at c:\Users\[username]\AppData\ to “BACKUP- Mozillia” and then reinstalling Firefox. That did not help.

These issues do not appear to be present in Edge or Chrome.


FIRST ISSUE

To check their Office 365 account email, this person uses webmail (https://outlook.office.com/mail/) in Firefox.

The Problem:

  1. 1. The person views a message in the preview window of Webmail. They scroll to the bottom of the message body.
  1. 2. They then select another message to view in the Webmail preview window. That message opens at the to the bottom of the message body (rather than at the top).

I AM NOT able to replicate this issue on my own computer running the same version of Firefox.


SECOND ISSUE

In a new message in Office 365 Webmail, the person can’t right-mouse button click or CTRL click to paste text into the new message.

They have to use the keyboard shortcuts, as suggested in the image below.

A ”Use shortcut keys” error appears (like that in the attached image)

I AM able to replicate this issue on my own computer running the same version of Firefox.

From the bit of research I did, I take it there is no way for Firefox to work with the Windows clipboard.

Is there really no way to access the Windows clipboard in Firefox?


Thank you,

Denis

Greetings, I am assisting someone with two issues they are having with Firefox. They are using the latest version of Firefox (''all updates installed''). They are able to replicate the issues below in a new private browser windows. The two issues remained even after creating a new clean profile. We tried removing Firefox, renaming all the “'''Mozillia'''” settings folders at c:\Users\[username]\AppData\ to “'''BACKUP- Mozillia'''” and then reinstalling Firefox. That did not help. These issues do not appear to be present in Edge or Chrome. '''FIRST ISSUE''' To check their Office 365 account email, this person uses webmail (https://outlook.office.com/mail/) in Firefox. The Problem: # 1. The person views a message in the preview window of Webmail. They scroll to the bottom of the message body. # 2. They then select another message to view in the Webmail preview window. That message opens at the to the bottom of the message body (rather than at the top). I AM NOT able to replicate this issue on my own computer running the same version of Firefox. '''SECOND ISSUE''' In a new message in Office 365 Webmail, the person can’t right-mouse button click or CTRL click to paste text into the new message. They have to use the keyboard shortcuts, as suggested in the image below. A ”Use shortcut keys” error appears (like that in the attached image) I AM able to replicate this issue on my own computer running the same version of Firefox. From the bit of research I did, I take it there is no way for Firefox to work with the Windows clipboard. Is there really no way to access the Windows clipboard in Firefox? Thank you, Denis
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