Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Is there a way to reset my Firefox password without losing my data?

  • 1 (رد واحد)
  • 1 has this problem
  • 1136 views
  • آخر ردّ كتبه cor-el

Isaac Mellington
Isaac Mellington
more options

I forgot my password to my Firefox account, and only just realized I haven't updated it in KeypassXC when I was trying to log in to a new machine. It seems that, even though I am already logged in on my old computer and have full access to my account (including saved passwords, bookmarks, and browsing history) I can't find a way to reset my password without deleting all of my synced data. From the "Change Password" menu, it requires my old password if I want to change it without deleting everything. Also, I have 2FA enabled, so why isn't there the option to authenticate my identity in a password reset using 2FA instead of my old password? I know a similar thing already exists for recovery keys, but I only have 2FA. Is there any way for me to reset my password where I don't lose everything? Thank you.

I forgot my password to my Firefox account, and only just realized I haven't updated it in KeypassXC when I was trying to log in to a new machine. It seems that, even though I am already logged in on my old computer and have full access to my account (including saved passwords, bookmarks, and browsing history) I can't find a way to reset my password without deleting all of my synced data. From the "Change Password" menu, it requires my old password if I want to change it without deleting everything. Also, I have 2FA enabled, so why isn't there the option to authenticate my identity in a password reset using 2FA instead of my old password? I know a similar thing already exists for recovery keys, but I only have 2FA. Is there any way for me to reset my password where I don't lose everything? Thank you.

الحل المُختار

2FA is an extra security layer on top of the regular password, so you need both to access the Sync account. If you have a device that is connected then you can possibly disable 2FA and change the password.

If you still have a device that has all your personal data then resetting the password shouldn't cause data loss as you can simply first reconnect the device with your data using the new password.

Read this answer in context 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

الحل المُختار

2FA is an extra security layer on top of the regular password, so you need both to access the Sync account. If you have a device that is connected then you can possibly disable 2FA and change the password.

If you still have a device that has all your personal data then resetting the password shouldn't cause data loss as you can simply first reconnect the device with your data using the new password.