This thread was archived. Please ask a new question if you need help.
Firfox not opening or working correctly after latest update
As of 4pm est 2/8/22, firefox was working fine, it updated around 10PM and has been broken ever since. I can't even get it to open except for right after a full computer restart. when it does open it's just a gray screen, can't even go into the settings. websites don't load. refreshing does nothing. reinstalling and refreshing does nothing. I don't even get an error message. chrome works. IE works. nothing on my end has changed. I have 2 extensions. ublock origin, and web shield. I've turned both on and off with no effect. I let it go for a day to see if it's something on mozilla's end, nothing doing. it's now 4pm est 2/9/22 and the problem still exists.
I run windows 10 home version 21H1, with full up to date drivers. that hasn't changed.
this only started when it updated to the most recent update.
A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly:Read this answer in context 👍 1
All Replies (3)
A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly:
hmm, tried the backwards compatability thing into windows 8 mode, that seems to fix it for now. definitely some wierdness going on between firefox and webroot.
Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations