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Firefox not responding

  • 5 ردود
  • 1 has this problem
  • 55 views
  • آخر ردّ كتبه James

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Hi, We are the computer support company for a client who is having an issue with Firefox.

Firefox will either not open, or it will open to a blank page and the client is unable to browse to anywhere.

Task Manager shows a number of instances of Firefox are running. Ending these tasks does not help.

The computer is running Windows 10 Pro - 21H2 - with all Windows updates installed. It has Webroot anti-virus. Google Chrome works OK.

I have uninstalled and reinstalled, after renaming the folders in C:\Program Files and in C:\Windows\Users\Norma\AppData\Local and Roaming

Is there a current issue with Firefox that I am unaware of? I use it myself and I am not having any issues.

Manyy thanks


Michael D

Hi, We are the computer support company for a client who is having an issue with Firefox. Firefox will either not open, or it will open to a blank page and the client is unable to browse to anywhere. Task Manager shows a number of instances of Firefox are running. Ending these tasks does not help. The computer is running Windows 10 Pro - 21H2 - with all Windows updates installed. It has Webroot anti-virus. Google Chrome works OK. I have uninstalled and reinstalled, after renaming the folders in C:\Program Files and in C:\Windows\Users\Norma\AppData\Local and Roaming Is there a current issue with Firefox that I am unaware of? I use it myself and I am not having any issues. Manyy thanks Michael D

الحل المُختار

michael463 said

It has Webroot anti-virus.

jscher2000 said

Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.
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الحل المُختار

michael463 said

It has Webroot anti-virus.

jscher2000 said

Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.

Helpful?

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michael463 said

Task Manager shows a number of instances of Firefox are running

More than one process is normal for the current Firefox. http://www.ghacks.net/2016/07/22/multi-process-firefox/

Multi-process Firefox is codenamed "e10s". https://wiki.mozilla.org/Firefox/multiprocess

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Thanks @jscher2000

I'll get back onto the PC later today and try disabling Webroot, although I also run Firefox & Webroot without issues I can also access the Webroot Management Portal and whitelist the latest Firefox release.

Edited:

I was able to get Firefox working by disabling Webroot. I then uninstalled Firefox and installed the previous version, which works with Webroot. It annoyingly keeps prompting to be updated, but I have disabled auto updates and asked the client to ignore the prompts until Webroot can fix the issue.

Modified by Michael D

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Most programs get updates from time to time. Sometimes, while they work properly during testing, they find problems after going out into the real world.

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https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations

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