ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla issue in browser

  • 6 ردود
  • 1 has this problem
  • 22 views
  • آخر ردّ كتبه FredMcD

more options

Hi Customer Support!!!

I have been using Firefox for a long time but never faced this issue. The problem is that when I try to open the browser, it crashes every time. I have searched on YT and google but everyone says, remove the firefox program and reinstall the firefox, but I have many important data in browser and I don't want to lose the all logins details by removing it.

Can you please suggest me any alternative solution for it without losing any data?

Regards, Weyek

Hi Customer Support!!! I have been using Firefox for a long time but never faced this issue. The problem is that when I try to open the browser, it crashes every time. I have searched on YT and google but everyone says, remove the firefox program and reinstall the firefox, but I have many important data in browser and I don't want to lose the all logins details by removing it. Can you please suggest me any alternative solution for it without losing any data? Regards, Weyek

All Replies (6)

more options

What OS? What version of Firefox?

more options

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

Thank you for your response. I was trying to open this website https://picsartapks.com/ and again thank you for your detailed answer.

more options

Are you on Linux, Windows, or Mac?

Modified by jonzn4SUSE

more options

What about the crash reports?