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my mozilla metamask extention has gone blank

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  • 1 has this problem
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  • آخر ردّ كتبه FredMcD

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my metamask wallet has gone blank, and i cant log in or do anything with it as the UI shows nothing, most times its not a problem but my seed phrase from that wallet seems to be gone now as well. i dug into the extension files to find my vault file but its compressed in snappy from and i cant read it to pull my seed phrase that way. i cant just delete and reinstall the add on or i lose the seed phrase file. i have tried deleting cashe and restating nothing works, any help or ideas is appreciated i would hate to lost the crypto in that wallet

All Replies (3)

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Have you contacted metamask support?

Helpful?

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yes its a firefox problem

Helpful?

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It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files"

+++++++++++++++++++++++++++ You may have to approve the updating once again.

Helpful?

اطرح سؤالا

عليك الولوج إلى حسابك للردّ على المشاركات. من فضلك اطرح سؤالًا جديدًا لو لم يكن لديك حساب بعد.