Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Please also try Control+Shift+P, the shortcut for private browsing.

Thank you!

Press the Alt or F10 key to bring up the toolbar. Then select New Private Window Hot key: <Control><Shift> P

There is also an Open Private Window icon you can place on the toolbar.

Customize Firefox controls, buttons and toolbars {web link}

Type about:customizing<enter> in the address bar.

Note: about:customizing is no longer present in Firefox 47+ releases.

• Press Alt or F10 to bring up the Menu Bar.Then View > Toolbars > Customize.
• Right-click on a blank spot in the toolbar and select Customize.

In the new window, look for the icon. When you find it, hold down the left button on it, and move it to where you want it to be. You can move any of the icons you want from here, but; some icons are locked in place.

There is also a Restore Defaults button at the bottom right.

Maybe you are already in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

• https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
• https://support.mozilla.org/en-US/kb/common-myths-about-private-browsing