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Screenshot button not working

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Hi, I have managed to find the right click menu and have got screenshot button to be listed however when pressed I only get large X page across browser window. Likewise when I add screenshot scissor button to toolbar same thing happens. What do I need to change to enable screenshot?

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عليك الولوج إلى حسابك للردّ على المشاركات. من فضلك اطرح سؤالًا جديدًا لو لم يكن لديك حساب بعد.