ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox just updated to 88.0.1 (64bit) and all my passwords, settings and add-ons were wiped out.

  • 8 ردود
  • 1 has this problem
  • 17 views
  • آخر ردّ كتبه FredMcD

more options

How could this have happened? This will take a LONG time to get back to the way it was before.

I've changed my update settings.

How could this have happened? This will take a LONG time to get back to the way it was before. I've changed my update settings.

Modified by moz2u

الحل المُختار

Sometimes, Firefox detects a problem and will create a new profile.

Read this answer in context 👍 1

All Replies (8)

more options
more options

That looks hopeful. But I can't find my older profiles in C:\Users\Me\AddData\Roaming\Mozilla\Firefox except the one that was created today. But when I use Firefox to go to about:profiles I see 3 in there (1 being presently used). So something deleted the profile I was using yesterday. I certainly didn't. The error message says, "Your Firefox profile cannot be loaded. It may be missing or inaccessible." Well it obviously loaded fine yesterday. All I'm concerned with are my passwords really. Loading them up again will take an awfully long time.

I used a search program to search for the profile name but it didn't find anything anywhere. I searched both drives I use. I manually looked in both the Local and Roaming folders and both have just the one created today. Nothing relevant is in the Recycling Bin. Not sure what else I can do. They've vanished. Why would they show up in About:Profiles if they're not in either the Local or Roaming Users folder?

Modified by moz2u

more options

FredMcD said

Look on your desktop. Do you see a folder called; Old Firefox? Look inside.
more options

Yes I see it. Did the update move the old profile to this new folder on my desktop?

more options

الحل المُختار

Sometimes, Firefox detects a problem and will create a new profile.

more options

That must have been what happened. Thank you very much. Now I can just copy and paste anything I need over. Nothing like a fresh start.

more options

I edited my original post to calm it down. It was a little hyper.  :)

more options

Glad to help. Safe Surfing.