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can't sign in to a specific website

  • 3 ردود
  • 1 has this problem
  • آخر ردّ كتبه TerryN21

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i don't know if the problem lies within firefox or not. i am able to sign into the site via chrome tho. when i try to sign into spectrum (as i have many times w/o issue) it does some blinking or flashing loading type thing and ends with this message: -- We're sorry, something didn't work quite right. Please try again. IDID-1060 --. this is going on for 3? weeks now. i have called tech support through spectrum with no help. they could get in on their end and we changed pw's but it didn't help me. also--and i have no idea if this matters at all, but it disturbs me... the padlock right beside the address box says -verified by amazon-. why is that? at times when i have hovered that at websites, it says verified by, and the name of my security service. i can't 100% say that i have checked it when signing into spectrum tho, but still i don't understand why it would say amazon! i much prefer using firefox! but i also feel like i shouldn't have to use chrome part time to get to certain sites or do certain things. PLEASE PLEASE help me figure this out.

P.S. i am already forced to use chrome to play games on facebook for years now. except bingo blitz, which is odd to me. i can play that through firefox. sighs.

الحل المُختار

i cleared the cache and cookies as suggested in troubleshooting and was then able to sign in. i did do that already, tho not exactly as described in these directions:

Try clearing Firefox's cookies and cache Do these steps and then reload the website you're having trouble with. Click the Library button 57 library icon on your toolbar. (If you don't see it there, click the menu button fx57menu then click Library.) Click History and select Clear Recent History…. In the Time Range to clear: drop-down, select Everything. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. Click Clear Now. If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.

THANK YOU tjn21. any suggestion about being able to play games in facebook through firefox? i would love to be able to.

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Modified by TerryN21

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الحل المُختار

i cleared the cache and cookies as suggested in troubleshooting and was then able to sign in. i did do that already, tho not exactly as described in these directions:

Try clearing Firefox's cookies and cache Do these steps and then reload the website you're having trouble with. Click the Library button 57 library icon on your toolbar. (If you don't see it there, click the menu button fx57menu then click Library.) Click History and select Clear Recent History…. In the Time Range to clear: drop-down, select Everything. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. Click Clear Now. If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.

THANK YOU tjn21. any suggestion about being able to play games in facebook through firefox? i would love to be able to.

Helpful?

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I suggest you post a separate question about games on Facebook. The support article is out of date on that subject and answers I have looked at are quite old. You could try safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

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