firefox update earlier today has resulted in verious webppages crashing the browser
Hi,
A firebox browser automatic update earlier today has resulted in various pages I visit subsequently crashing the browser.
It is particularly problematic because one page that now crashes is my Barclays Bank login page, which I normally check every few days.
I know that rollback of updates is not recommended, perhaps not even allowed, but surely if an update results in a page like Barclays crashing the browser then there must be a fix pending?
Please do not reply with "try another browser" or "try your phone" - I don't do banking on my phone, and find both Chrome and Edge packed with too much ad crap, making browsing painfuly slow.
I would prefer you to reply with "Here is how to fix it so you can continue to use Firefox..."
Kind regards,
R
All Replies (6)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
Hi,
Thanks for your reply.
There are no crash reports because the problem doesnt present itself as an official crash - all it does is after trying to load the Barclays Bank login page is just terminate - the firefox browser just quits.
The most recent crash report (there are only 4 crashes in 2+ years) predates the Firefox update from yesterday evening.
Kind regards,
R
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
Hi,
Thanks for this - tried safe mode but it made no difference.
Best, R
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.